Avis (953)

Note globale
4,5
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
Modifié le 28 septembre 2021

I was pleased in the beginning, but after a year of use here is what I found out. Untill your first problem, you might think packlink is actually good, but oh god it is not. If there is a problem with a package, you will lose money and a lot of time. The customer service is a joke. They have no control over anything so they can never help you. It is UNNECESSARY. Packlink plays the middleman with ...

Hippie Moderne
France
Plus d'un an d’utilisation de l’application
AUCTANE S.L.U. a répondu 6 septembre 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

14 avril 2023

Quand tout vas bien et que le client n'indique pas colis non reçu , packlink est correct.
Par contre avec colissimo, ils disent; on peux rien faire avec colissimo, c'est eux qui traite les réclamation

veuillez les contacter.

Mais alors à quoi ça sert de passer par vous ? si vous nous aider pas avec colissimo

TECIN-PRINCIPALE
France
Plus d'un an d’utilisation de l’application
Modifié le 19 mai 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not ...

BOBBINYCORDES.FR
France
Environ un an d’utilisation de l’application
4 juin 2020

No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .

La Tienda de Paloma
Espagne
Environ un an d’utilisation de l’application
30 janvier 2024

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact ...

Louka Store
Espagne
12 mois d’utilisation de l’application
Modifié le 25 juillet 2022

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Pulse Gallery
Royaume-Uni
10 mois d’utilisation de l’application
Modifié le 7 décembre 2021

Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.

Acelith Design Sim Racing
Italie
9 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 24 juin 2020

Thank you for you review.

You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation ...

19 juillet 2021

7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in ...

myblinki
Espagne
8 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 19 juillet 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

4 janvier 2021

Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some ...

Prado y Barrio
Espagne
8 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 4 janvier 2021

Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We ...

Modifié le 30 septembre 2021

Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar ...

BEFLAMBOYANT
Espagne
8 mois d’utilisation de l’application