Avis (953)

Note globale
4,5
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
Modifié le 28 septembre 2021

I was pleased in the beginning, but after a year of use here is what I found out. Untill your first problem, you might think packlink is actually good, but oh god it is not. If there is a problem with a package, you will lose money and a lot of time. The customer service is a joke. They have no control over anything so they can never help you. It is UNNECESSARY. Packlink plays the middleman with no added value with the carrier. The carrier will not help you since directly since you used their services from packlink. It just adds an opaque administrative layer, which will bog down your file and make any problem a pain in the A. Every the 3 o 4 orders with delivery in relay point, the selection of the relay point simply does not work. I must therefore very often send an email to the customer, to ask them to choose a relay point via the carrier's website directly and to communicate it to me so that I can enter it manually into the system. It's an ordeal because it's soooo recurrent. It extends the processing time of an order by 2 days. The customer is not happy and this is understandable. Long story short, on paper it's cool. In practice, in the long run it is really a waste of time and money. There are more competent competitors, DO NOT hesitate to go elsewhere. They said, they'll get in touch with me but they didn't ------------------------------FRENCH ------------------------- J'étais conquis au début, mais après un an d'utilisation voici ce qu'il en ressort. Le service est presque correct quand tout vas bien, mais en cas de problème avec un colis, vous allez perdre de l'argent et beaucoup beaucoup de temps. Le service client est une blague. Ils n'ont la main sur rien et ne pourront donc jamais vous aider. C'est INUTILE. Packlink joue l'intermédiaire sans plus-value avec le transporteur. Il ajoute juste une couche administrative opaque, qui va embourber votre dossier et dont on se passerait bien. Toutes les 3/4 commandes avec livraison en point relais, la sélection du point relais ne fonctionne simplement pas . Je dois donc très souvent renvoyer un mail au client, pour leurs demander de choisir un point relais via le site du transporteur directement et de me le communiquer pour que je puisse le rentrer dans le système. C'est un calvaire tellement c'est récurrent. Ça rallonge de 2 jours le temps de traitement d'une commande. Le client n'est pas content et c'est bien normal. Bref, sur le papier c'est cool. En pratique, sur le long terme c'est vraiment une perte de temps et d'argent. Il existe des concurrents plus compétents, n'hésitez pas aller voir ailleurs. Ils ont tout de même dit qu'il me contacterait sur ces sujets mais ne l'ont jamais fait.

Hippie Moderne
France
Plus d'un an d’utilisation de l’application
AUCTANE S.L.U. a répondu 6 septembre 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team

14 avril 2023

Quand tout vas bien et que le client n'indique pas colis non reçu , packlink est correct.
Par contre avec colissimo, ils disent; on peux rien faire avec colissimo, c'est eux qui traite les réclamation

veuillez les contacter.

Mais alors à quoi ça sert de passer par vous ? si vous nous aider pas avec colissimo

TECIN-PRINCIPALE
France
Plus d'un an d’utilisation de l’application
Modifié le 19 mai 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not knowledgable and always tell you someone will recontact you but no one ever does. I have written emails to them but never ever had a reply.

AVOID!

WRITTEN BEFORE REALISING THEIR CUSTOMER SERVICE IS BAD:
Received excellent service from Alan who helped me set up PLP for my small business. He was here for me every time I had a question! Really good prices and everything is pretty easy to us so go for it!!

BOBBINYCORDES.FR
France
Environ un an d’utilisation de l’application
4 juin 2020

No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .

La Tienda de Paloma
Espagne
Environ un an d’utilisation de l’application
30 janvier 2024

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact the customer 3 times to share 3 different labels. After that, they collected the package but instead of TNT they brought it to UPS, only god knows why. The package was lost for a week. UPS contacted my customer saying they have the package in their office but they don't know why naturally, it was supposed to be brought to TNT. The package is still at the UPS office in Milan, I have been waiting for 3 days for them to collect the package from where they left and bring it to BCN. I contacted Packlink maybe 250 times during this process, but they can't be bothered to call TNT and tell them to collect my package from UPS office, which is apparently on the same street according to the customer.

I definitely lost the customer, I cannot make the refund before receiving the items. And, after what happened I cannot charge the customer for the refund now lost 45 euros for the shipment, additionally, I had to give the customer a 10% discount, luckily we know she never gonna use it. Can't get back my products back, nor do I know if they are ok. The value of the items is around 150 Euros. And, I still can't get any help. Today, without any shame they told me again to call TNT knowing that they wouldn't help me, I was about to throw my laptop out of the window.

If you enjoyed my story and wanna have your own stories, feel free to download the app. Have fun!!!!!

Louka Store
Espagne
12 mois d’utilisation de l’application
Modifié le 25 juillet 2022

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Pulse Gallery
Royaume-Uni
10 mois d’utilisation de l’application
Modifié le 7 décembre 2021

Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.

Acelith Design Sim Racing
Italie
9 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 24 juin 2020

Thank you for you review.

You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation fo the App.

We are trying to reach you. Please let us know by mail on business@packlink.com the best time for you to have a call and we will solve your issues.

Regards

Packlink Team

19 juillet 2021

7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.

myblinki
Espagne
8 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 19 juillet 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.

Packlink Customer Service team

4 janvier 2021

Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some are more reliable than others, but when I have the bad luck of a bad carried the Packlink customer service is dreatfull.

Prado y Barrio
Espagne
8 mois d’utilisation de l’application
AUCTANE S.L.U. a répondu 4 janvier 2021

Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.

Best regards

Packlink Team

Modifié le 30 septembre 2021

Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar esta app!!

BEFLAMBOYANT
Espagne
8 mois d’utilisation de l’application