レビュー (937)

総合評価
4.6
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
編集日:2020年6月29日

Einfaches tolles System mit tollem Support. Einfach zu bedienen.
Kann man nur empfehlen. Toller Service und gute Preise.

Wake Stoff
ドイツ
アプリの使用期間:約1年
2021年3月30日

Ho avuto assistenza per ben due volte da Ciro Improta il quale mi ha aiutato molto e chiarito molti dubbi ed è stato anche molto disponibile per gli orari in quanto entrambe le volte che sono stato chiamato non ero disponibile e lui subito mi ha dato un orario nello stesso giorno

I MELINARI
イタリア
アプリの使用期間:約1年
2021年5月18日

Gracias Antonio Funes, muy buena atención, me viene genial para los envíos de mi tienda online. Seguimos en contacto

Ambrosía CBD Growshop
スペイン
アプリの使用期間:約1年
2021年4月28日

We're using the app in Spain. They're clearly working hard on improving the coverage in Spain and the functionality of the Packlink Pro service, but right now there are some pros and cons. Pros:
- Without paying a monthly fee and without having to negotiate with each shipping service you get access to lower shipping prices.
- Addresses are loaded automatically into the Pro platform and emails are sent automatically to customers. - Label printing is very easy. - Customer service is given by a dedicated person, and Renata is great. But the availability is only Monday through Friday during business hours, and e-commerce happens 24-7. Cons
- There are separate platforms for packlink.es, pro.packlink.es, and pro.packlink.com and information isn't shared across these platforms. It's confusing, but also for some services (like COD) you need to use the regular, non-pro version and this information isn't saved in Shopify, and you don't get better pricing.
- With the basic shopify plan, unless you sign up for a full year, the integration is only partial. You're unable to add services inside the app, and you're unable to give prices directly to customers via shopify. You basically export the order info to packlink pro platform to book shipping. - Once you book a service it can't be changed. If you make a mistake and you need to cancel it, the process is not immediate. Also, the customer was sent the original shipping information already. You need to inform them manually of changes.
- No support for C.O.D. currently in the Spanish platform (pago contrareembolso).

Jewels4You2
スペイン
アプリの使用期間:約1年
AUCTANE S.L.U.が返信しました 2021年4月28日

Thank you for your review. It's very helpfull for us and help us to understand fully your needs. We scale your requirements to our product team.

Packlink Team

2020年10月14日

Me sorprendió que me llamaran por teléfono, me ofrecieron un trato muy personalizado que ni esperaba. El chico que me atendió Jesús Ganet fue tan amable conmigo que me dieron ganas de probar esta App en Shopify

illo tienda
スペイン
アプリの使用期間:約1年
2020年11月23日

The support is great!! Jesús has helped me in every moment with enthusiasm and dedication, Packlink has been installed in a moment! Thank you so much!

prendelallama
スペイン
アプリの使用期間:12ヶ月
2020年11月13日

J'avais un problème avec les étiquettes d'expédition et Katia m'a aidé. Elle est toujours présente pour répondre aux questions, merci :)

MY LONDON DRESS
フランス
アプリの使用期間:12ヶ月
2021年6月28日

J'ai commencé à utiliser Packlink Pro et je suis hyper ravie du service fourni, et notamment du suivi et du professionnalisme de la commerciale Katia !

Le Vestiaire des Copines Concept Store
フランス
アプリの使用期間:12ヶ月
2020年9月15日

Me atendió Penelope y el servicio fue estupendo y realmente eficaz. Me resolvió todas las dudas. Espero poder seguir trabajando con Packlink mucho tiempo.

GoMyTeam
スペイン
アプリの使用期間:12ヶ月
2020年12月18日

If you are interested in efficiency, accuracy, customer service and having your orders picked up stay clear of packlink. Support is extremely unresponsive, we had to ask multiple times to get issues "resolved". The worst, however, is the fact that they apparently sell shipping services that dont exist. We used a dpd service for national delivery in Germany, the offered service on packlink is currently not supported anymore due to covid (which we found out, after we researched why the driver didnt arrive for the 30 packages we had prepared). I even contacted support before and asked, since this happened once, but on a single parcel, which I assumed was not enough volume. Its just a joke and we will stop using it asap.

LYN'S
ドイツ
アプリの使用期間:12ヶ月
AUCTANE S.L.U.が返信しました 2020年12月21日

Thanks for your review.

Due to the restrictive measures imposed as a result of a nationwide lockdown, many of the 7,000 DPD Pickup parcel shops, located in many public businesses, across Germany are affected by the temporary closure. Around 60% of all DPD parcel shops will, however, remain open. We endeavour to do our best on a daily basis to only display actual DPD parcel shops that are available. If a store is displayed as open for business and, in fact, is no longer available, we wish to sincerely apologise for any inconvenience caused to you.

One of our team will call you in order to give you alternatives options.

Best regards

Packlink Team