Packlink PRO Shipping Platform

Package worth 3500 euros lost 4 months ago, no information.
After two weeks, they just closed the ticket.
Since then I've been desperately trying to get reimbursed for the insurance I took out (I paid extra for this insurance): nobody answers. We end up talking in a chatbox that says it will put us in touch with the right team, but we're never put in touch with anyone.
No response by e-mail ...

Packlink PRO n'est pas gratuit comme c'est mentionné de partout dans leur description !

Packlink PRO est maintenant payant à 39€/mois sur Shopify pour pouvoir l'utiliser !

Packlink PRO is not free anymore as they mention everywhere.

Now we have to pay 39€/month to access services through the Shopify app. A shame!

packlink pro può funzionare ottimamente con i tanti servizi ma shopify richiede obbligatoriamente un abbonamento avanzato per poterla utilizzare. da app gratuita quindi diviene conseguentemente (ma indirettamente) molto costosa

Quand tout va bien, l'application est géniale. Par contre des qu'un colis est perdu, le service client n'est plus la ...
Obligé de passer par eux en plus pour faire des reclamations.
Bref passez directement par les transporteurs ou d'autres applications mais pas Packlink ...

Purtroppo devo mettere una stella, se c'era da metterli zero, mettevo anche zero, servizio orribile.
Non solo avvertono che in Lombardia poteva essere disagio nella spedizione con BRT, ma BRT mi sfonda i colli quindi bottiglie rotte, mi riconsegnano i colli senza farsi vedere quindi non ho potuto firmare e sti disgraziati di Packlink non vogliono rimborsarmi, in più mi vogliono addebitare 6 euro ...

Cette application n'est pas fonctionnelle. On a beaucoup de difficultés à installer la carte de Mondial Relay

I strongly urge against this app. The customer service is terrible. Every time you have a technical issue there is no response at all, and you have to resolve the issue yourself. Today, a customer service representative reset my password, and then erased all of my orders, my integrations and APIs with Shopify, and all of the bills paid. This happened in the morning and no one has called me back ...

I am not happy with service parcel did not arrive and was destroyed i did not recieve notification of this from packlink or ups. my company is now out of pocket as i have sent goods and had to resend parcel. wouldnt recommend.

Le service client est catastrophique. Ils ont un système d'assurance des colis indépendant du prestataire de livraison et n'espèrez jamais voir une indemnisation lorsque vous avez un problème (ce qui est très problématique lorsqu'un colis est volé, perdu, détérioré et que vous aviez payé une assurance).
Par ailleurs, le fait de devoir attendre quelques mois pour avoir un système de facturation ...

Horrible service by packlink
By being such a liar towards customers pretending that packages are going to be picked up and 12 days later nothing still and only reply I get is reschedule for next day this is the worse provider when it comes too be honest and finding solutions. Reply:
I was in contatc with packlink every day and nobody provided a solution or the decency to be honest regarding the ...