Avaliações (951)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
21 de novembro de 2024

Package worth 3500 euros lost 4 months ago, no information.
After two weeks, they just closed the ticket.
Since then I've been desperately trying to get reimbursed for the insurance I took out (I paid extra for this insurance): nobody answers. We end up talking in a chatbox that says it will put us in touch with the right team, but we're never put in touch with anyone.
No response by e-mail either, it's simply scandalous!!

LES DUNES
França
About 3 years usando a aplicação
30 de janeiro de 2024

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact the customer 3 times to share 3 different labels. After that, they collected the package but instead of TNT they brought it to UPS, only god knows why. The package was lost for a week. UPS contacted my customer saying they have the package in their office but they don't know why naturally, it was supposed to be brought to TNT. The package is still at the UPS office in Milan, I have been waiting for 3 days for them to collect the package from where they left and bring it to BCN. I contacted Packlink maybe 250 times during this process, but they can't be bothered to call TNT and tell them to collect my package from UPS office, which is apparently on the same street according to the customer.

I definitely lost the customer, I cannot make the refund before receiving the items. And, after what happened I cannot charge the customer for the refund now lost 45 euros for the shipment, additionally, I had to give the customer a 10% discount, luckily we know she never gonna use it. Can't get back my products back, nor do I know if they are ok. The value of the items is around 150 Euros. And, I still can't get any help. Today, without any shame they told me again to call TNT knowing that they wouldn't help me, I was about to throw my laptop out of the window.

If you enjoyed my story and wanna have your own stories, feel free to download the app. Have fun!!!!!

Louka Store
Espanha
12 months usando a aplicação
13 de junho de 2024

packlink pro può funzionare ottimamente con i tanti servizi ma shopify richiede obbligatoriamente un abbonamento avanzato per poterla utilizzare. da app gratuita quindi diviene conseguentemente (ma indirettamente) molto costosa

ScorpionShop
Itália
About 1 month usando a aplicação
2 de abril de 2024

Packlink PRO n'est pas gratuit comme c'est mentionné de partout dans leur description !

Packlink PRO est maintenant payant à 39€/mois sur Shopify pour pouvoir l'utiliser !

Packlink PRO is not free anymore as they mention everywhere.

Now we have to pay 39€/month to access services through the Shopify app. A shame!

Locomotif-shop
França
5 months usando a aplicação
Editado a 24 de junho de 2024

Purtroppo devo mettere una stella, se c'era da metterli zero, mettevo anche zero, servizio orribile.
Non solo avvertono che in Lombardia poteva essere disagio nella spedizione con BRT, ma BRT mi sfonda i colli quindi bottiglie rotte, mi riconsegnano i colli senza farsi vedere quindi non ho potuto firmare e sti disgraziati di Packlink non vogliono rimborsarmi, in più mi vogliono addebitare 6 euro in più della spedizione perché era piu pesante ma è impossibile. Sono da denuncia sia questi di Packlink e sia quelli di BRT.
Non affidatevi a nessuno dei due anche perché se rompono non venite risarciti.

ALBWINE™
Itália
About 2 months usando a aplicação
26 de março de 2024

Quand tout va bien, l'application est géniale. Par contre des qu'un colis est perdu, le service client n'est plus la ...
Obligé de passer par eux en plus pour faire des reclamations.
Bref passez directement par les transporteurs ou d'autres applications mais pas Packlink ...

MyPopParadise
França
10 months usando a aplicação
5 de junho de 2024

Assurdo che non sia accessibile con i piani normali ma solo con quello ultraterreno. Una delusione da parte di shopify!

Hello Fred
Itália
About 4 hours usando a aplicação
Editado a 28 de setembro de 2024

Cette application n'est pas fonctionnelle. On a beaucoup de difficultés à installer la carte de Mondial Relay

Jaspe Couture
França
Over 4 years usando a aplicação
Editado a 9 de julho de 2020

les commerciaux sont bons, à l'écoute et de bons conseil.
Par contre, il s'agit du pire SAV du monde. mauvaise foi, ignorance et incapable. ils en ont absolument rien à faire de vos demandes, quand ils daignent y répondre. Quoi qu'il arrive cela ne sera jamais de leur faute.

Les Fleurs Cristallisées
França
Over 3 years usando a aplicação
Questão respondida por AUCTANE S.L.U. 9 de julho de 2020

Bonjour,
Merci pour votre review. Serait'il possible de nous envoyer par mail a businness@packlink.com la reference de la commande en question. Nous allons tout mettre en oeuvre pour que vous aillez gain de cause.
Désolé pour les inconvénients.
Packlink Team

11 de junho de 2021

I strongly urge against this app. The customer service is terrible. Every time you have a technical issue there is no response at all, and you have to resolve the issue yourself. Today, a customer service representative reset my password, and then erased all of my orders, my integrations and APIs with Shopify, and all of the bills paid. This happened in the morning and no one has called me back to resolve the issue. Find another transport service. You will only be disappointed by this one. NO CUSTOMER SERVICE WHATSOEVER!

Pourquoi Princesse SAS
França
About 3 years usando a aplicação
Questão respondida por AUCTANE S.L.U. 14 de junho de 2021

Thanks you for your review. We apologise for the issue. One of our support team will come back to you urgently to give you full support.

Packlink Team