PageFly ✦ Landing Page Builder

Hi Msofas,

Thank you so much for sharing such a detailed review and for choosing PageFly! We’re thrilled to hear that PageFly helped you overcome the limitations of your previous theme, create the pages you envisioned, and improve the mobile experience.

It’s especially rewarding to hear that you noticed a meaningful improvement in conversions and sales within just a few weeks. We’re also glad our support team could help you resolve issues along the way. Thank you for trusting PageFly to be part of your growth journey.

Boo – Customer Success Manager

Hi Maj Šibilja,

I’m Boo, the Customer Support Manager at PageFly.

I wanted to personally apologize for the experience you had with our support team. After reviewing your case, I understand that we did not handle your requirements clearly or efficiently, and I’m sorry for the time and frustration this caused.

Your request was specific: a separate PageFly landing page for advertising, while keeping your existing Shopify product page unchanged, with the same product/variant setup, BOGOS functionality if supported, and an announcement section that appears only on the landing page.

We should have verified these technical requirements and limitations at the beginning instead of giving you conflicting guidance and having you spend hours testing different approaches.

I’m taking ownership of this feedback and will be working with our team to improve how we handle cases like this.

If you’re willing to give us another chance, I’d personally like to help coordinate the next steps with our technical team and make sure we work toward the setup you originally wanted.

As a goodwill gesture, I’d also like to offer you 50% off your next PageFly purchase/upgrade.

I completely understand your frustration, and I hope we can earn back your trust by giving you a much better experience from here.

Best regards,
Boo
Customer Support Manager

Hi VAN VOTZ®,

On behalf of my PageFly team, I'm truly sorry that your experience has been so frustrating. We completely understand how disappointing it is to encounter repeated discrepancies between the editor and your live pages, especially after spending hours working with our support team.

Your feedback is a valuable lesson for us, and we'll make sure this concern is shared with our product and technical teams for further investigation and improvement. We would sincerely appreciate the opportunity to regain your trust and provide you with a smoother experience.

If you're willing, please reach out to our 24/7 live chat or email support again. We're always here and would be grateful for another chance to help.

PageFly | Boo – Customer Success Manager