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Zee is truly a great person. He answered many of my questions, and we’re satisfied because these issues will determine whether I use this app long-term. Of course, I’ve now decided to stick with it for the long haul.
Hi Frank,
Thank you so much for taking the time to leave such a positive review on the Shopify App Store. I'm thrilled to know that I was able to assist you and answer your questions thoroughly.
Our goal is to provide excellent customer support and ensure our customers are satisfied. Thank you again for your kind words. We look forward to continuing to serve you.
All the best,
Zee | PageFly Team
Support team is very careful and friendly
Thank you for your wonderful 5-star review! We're delighted to hear that our support team was able to assist you effectively and the app is user frienly. Your satisfaction is our top priority, and your feedback motivates us to maintain our high standards.
Please don't hesitate to reach out if you have any further questions or need assistance.
We're here to help 24/7. Best regards,
Dan - PageFly Team
STAY AWAY FROM THIS AS FAR AS POSSIBLE
This must be the worst app builder with the worst team of developers. You will set up your pages perfectly, the way you want them to be, then they will start updating the app and all of your websites will start to look different, different spacings, different paddings, things stop working, even though they initially did. They just take their product and introduce errors instead of fixing them. No stability whatsoever, you have to be in a constant fear of your websites remaining the same and things working properly. I have this circular button that takes me to the top of the website, I've tweaked it like 5 times already so that it looks like a circle and not squeezed, 5 times, I've set it 5 times to look like a circle and every single time they've updated something things change. Now my pages have different fonts and spacing on mobile, while a few months ago I checked it was all good and pretty. A few months, you can't just leave your store, because they will destroy your pages. And where's my money for that? My money for lost customers? Are you gonna give it back to me? Shameless. Do not use this unless you want unstable pages. Oh and I didn't mention that the features they introduce along with the bugs are not well thought out and in most pretty inconvenient and annoying, so...
Hi There,
It's Kate - Customer Success Manager at PageFly, I hope you are having a great day!
Thank you for taking the time to share this detailed feedback, and we’re truly sorry to hear about the issues you've experienced with our app. It sounds like our recent updates may have affected the stability of your pages, and we apologize for the frustration this has caused, especially after putting so much time into perfecting your designs.
Our team is committed to delivering a reliable app experience, and we’re actively working to address bugs and enhance stability with every update. We understand the impact that these changes have had on your store and customers, and we want to make this right. I’d like to connect you with our development team to resolve these spacing, font, and design inconsistencies, as well as the circular button issue you mentioned.
I followed up with you but I haven't heard back from you yet.
Please respond when you have time so we can provide you with dedicated assistance and support through any ongoing adjustments. Your feedback is invaluable in helping us improve, and we’re here to ensure your pages look and function exactly as intended.
Thank you again for your patience, and we look forward to helping you restore your pages to the way you want them to be.
We value your business with PageFly and we look forward to hearing from you soon.
Kate - PageFly Customer Success Manager
Saeed was extremely helpful and very responsive! A very good service and 5 stars from me!
Thanks so much for your lovely review and your support
Please don't hesitate to contact us if you need any more help.
Have a great day!
Saeed - PageFly Team
Saeed was very prompt and resolved my issue
This is a great app. Paula helped us timely to implement the app to be used with our Theme sections.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Paula - PageFly Team
The staff are so helpful and soooooo kind. Silly me was asking for a lottt of help, but the staff were patient with it lol. I had encounters with many of them, but I'd really like to thank Mika! She was really kinddd and made my dayy. If you're reading this Mika, Thank youuuuu!! :3
Update: I asked the staff to rate my store since this is my first time on shopify, they were reallyy reallyyy supportive, and also gave me a bunch of advices! :33. Thanks to Dong and Aldwin too! You guys are the best!!
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
PageFly Team
at times, this app is difficult to navigate and loads incredibly slow - takes about 30-40 sec. after clicking on items. The staff is very helpful though
my problem was solved in a short time
Thank you so much for taking the time to share your experience with our support team! We're delighted to hear that our team was able to assist you effectively. Your feedback helps us maintain our high standards of customer service, and we truly appreciate your 5-star review.
Saeed - PageFly Team
Thank you for your excellent support with a technical problem that i caused myself!
Thank you for your review, and we are happy that you find our support great and our app, we know with time you will learn more to use our app and will be able to perform further customizations on your pages! We are here 24/7 to help you anytime you need any help.
Looking forward to talking to you in the live chat again,
Best Regards,
Heung | PageFly Team