PageFly Landing Page Builder

Hi GEEKOM JP,

Thank you so much for taking the time to share your feedback and for being with PageFly for nearly three years!

We're delighted to hear that you've had a positive overall experience and have noticed our continuous improvements. We also appreciate your honest feedback regarding the bugs you've encountered. Please know that we're constantly working to enhance the stability and quality of the app, and your input helps us improve even further.

We're especially glad that our technical support team has been there to assist whenever needed. Thank you for your continued trust and support—we're always here to help.

Boo – Customer Success Manager

Dear Fashion Scrilla,

On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.

After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.

That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.

We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.

Thank you again for your feedback and for being a long-time PageFly user.

Boo – Customer Success Manager

Hi WHOLEHEARTED APPAREL,

Thank you so much for your thoughtful review!

We're delighted to hear that our team was able to help resolve your language redirect issue and provide professional, fast, and patient support throughout the process. It's incredibly rewarding to know that our assistance made a positive difference for your store.

Thank you for your continued trust and recommendation. We truly appreciate your support and look forward to continuing to be part of your journey.

Boo – Customer Success Manager