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Support is terrible no one knows how to use the damn editor. Couldn't figure something as simple as extra scroll happening on a landing page or a damn image fit to size issue.
Edit: Holy, It couldn't get worst. I was reached out to privately by "management" to resolve my issue, to my surprise I might add. As I worked with Cookie (Management) to solve the issues why none of my images would fit into their pages not matter if I chose different images or resized them.
Five hours later, FIVE HOURS of texting, because no one can use a phone anymore! I receive a final message from Cookie saying THIS ISNT HER DEPARTMENT!!! What???
She couldn't, along with the development team find the problem. She opted to remove my page for me on pagefly (as if that's a kindness) after taking 5 hours of my day to not solve my singular issue.
Never coming back. Happy for those who find success here, I did not. If I could give negative stars I would!
Hi,
Thank you for your review and the time with us to be so patient to work together.
We are sorry for any convenience you had.
As we always mentioned, from our support team to the management team to the development team, we are the one in PageFly - always want to assist customers to find better solutions for the issues. Unfortunately, we cannot solve your issue: want to make an background image show full but not want to scroll. Even though trying to stay together in such a long time to edit, adjust the image you want, even with trying to explain with a lot of examples that it would be better if we can choose another image.
As mentioned in the chat, we admitted this is General Technical limitation - and that's what our Development Team confirm.
Thanks again for your detailed feedback and the time you spent.
Have a nice day.
Great customer service! Randy is so helpful
I wanted to take a moment to personally thank you for your recent review. We’re thrilled to hear that you had a positive experience with us and truly appreciate your kind words.
Your feedback means a lot to us and helps us continue to improve and provide the best service possible. If there’s anything else we can do for you, please don’t hesitate to reach out.
Randy - PageFly Team
Great app, also quick and fast support team!
Hi,
Thank you for taking the time to leave a review! Your kind words inspire us to continue providing top-notch service.
Please don't hesitate to drop us a message anytime if you need anymore help.
Regards,
Aldwin - PageFly Team
brilliant help from sophie. Sorted my issue in a minute.
Hi,
Thank you so much for your kind words! 😊 I'm so happy to hear that I was able to assist you so quickly. Our team is always here to help whenever you need it.
Wishing you all the best with your store, and don’t hesitate to reach out if you need anything else!
Warm regards,
Sophie & The PageFly Team
I've used PageFly for several projects, and their support has always been prompt and efficient. The team's availability and expertise consistently provide a positive experience. I highly recommend PageFly for anyone seeking a reliable and high-quality service.
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Nazia | PageFly Team
Highly recommend, the staff is great and helps you more than enough!
Thank you very much for your feedback. We constantly work to ensure that you have a positive experience with us.
Please do not hesitate to contact us if a problem arises. We are always available to assist you.
Have a magical day!
Logan - PageFly Team
Junie è stata fantastica! in poco tempo ha saputo assistermi ed aiutarmi a sistemare alcuni problemi che riscontravo. Molto attenta a capire le mie necessità e tanto disponibile. grazie mille!
Grazie mille per le tue belle parole!
Apprezzo molto il tempo che hai dedicato a condividere i tuoi pensieri con noi!
La tua soddisfazione è la nostra priorità. Lavoriamo costantemente per garantire che tu abbia un'esperienza positiva con noi.
Non esitare a contattarci in caso di problemi. Siamo sempre disponibili ad aiutarti.
Ti auguriamo una giornata magica piena di gioia e successo!
Junie - PageFly Team
The app is very simple to use and typically very visually effective with some tweaking. I can't say enough positive about their customer service, they go out of their way to help solve any problem you may encounter.
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves!
I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Lucy | PageFly Team
The customer service was very attentive in solving my questions. It was a good experience!
Hi There
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Rebecca - PageFly Team
The customer support really helps.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Usman - PageFly Team