PageFly Landing Page Builder

Hola,

Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas.

Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual.

Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo.

Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor.

Kate – Customer Success Manager

Thank you for sharing your feedback.

Firstly, I would like to take full responsibility for the poor experience you had and acknowledge that your 1-star review is completely justified. On behalf of the PageFly team, please accept our sincere apologies for everything that made you disappointed while using our app.

I took the time to carefully read your review and truly understand how much frustration and inconvenience this caused you. This is not the experience we aim to deliver, especially when customers place their trust in PageFly for important work. Your feedback is a serious lesson for our team and has been shared internally so we can improve both our product and support.

After receiving your review, we did try to contact you with the hope of checking the issue and fixing it properly, but unfortunately we haven’t heard back from you yet. It is always our responsibility to investigate and resolve any problems, and we would really appreciate the opportunity to assist you again.

If you are willing to give us another chance, please don’t hesitate to reach out via our 24/7 live chat or email. We are committed to providing you with a better experience and are always here whenever you need our support.

Best regards,
PageFly | Kate – Customer Success Manager

We’re truly sorry for the frustration and disruption this caused you.
You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages.

Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected.

We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help.

Kate | Customer Success Manager

Thank you for taking the time to leave us a review!

We’re truly sorry for the difficult and frustrating experience you’ve had with PageFly. We completely understand how disappointing it is — especially as someone technical who adapts quickly — to find the editor hard to work with, see unexpected issues on the live site after finishing your design, and then spend two days without a clear resolution from support. We also hear you loud and clear about how confusing and inefficient the chat can feel when agents change frequently and context gets lost. This is far from the smooth, reliable experience we want every merchant to have, and we sincerely regret letting you down.

Your detailed feedback is incredibly valuable and has already been shared with our product and support teams so we can improve the editor usability, fix those live-preview inconsistencies, and make our chat support more consistent and effective.

We’d genuinely appreciate the opportunity to turn this around for you. If you’re open to it, please jump back into our 24/7 live chat — Our team is always ready to assist, investigate the live-link issues thoroughly, and help get everything working perfectly.

Your satisfaction means a lot to us, and we’re here whenever you’re ready.

Warm regards,
PageFly | Kate – Customer Success Manager

Thank you for sharing your feedback.

On behalf of the PageFly team, thank you for taking the time to share your honest feedback. We’re truly sorry for the frustrating experience you had, and your rating is completely understandable.

We carefully read your review and understand how slow performance, the lack of an automatic saving feature, and the extra hours of work impacted you. Even if page creation itself wasn’t difficult, losing time because of these issues is not acceptable, and this is a serious lesson for our team.

We completely respect your decision to explore other solutions. That said, we genuinely hope you might consider giving PageFly another chance. If you’re open to it, our support team would be more than happy to personally review your setup and see how we can make things right for your store. You can reach us anytime via the in-app 24/7 live chat.

Customer satisfaction is always our top priority, and your feedback is a strong reminder for us to keep improving. Once again, we’re very sorry for your experience and truly hope to have another opportunity to support you in the future.

Best regards,
PageFly | Kate – Customer Success Manager

We’re truly sorry to hear that your experience with PageFly was disappointing. This is not the experience we want any customer to have, and we take your feedback seriously.

If there was a specific issue or frustration that led to this decision, we would really appreciate the opportunity to understand it better and see if there’s anything we can do to make things right. Our support team is available 24/7 and always ready to help.

Thank you for giving PageFly a try. Should you ever reconsider, we’d be more than happy to assist you again.

Kate | Customer Success Manager

Thank you for sharing your feedback.

We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again.

We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward.

We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly.
At the moment, we’re still waiting for your response so we can assist you further if needed.

Best regards,
PageFly | Kate – Customer Success Manager