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I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :)
I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know!
Emad - PageFly Team
I really wish I could rank it higher. It has been a blessing to be able to create landing pages for my products. It helped my ROI immensely. Unfortunately, in these days of SEO, their page speed is much lacking. When you go to their site to find out how to speed it up, the article is very defensive, blaming the site speed on everything else. I set up a simple contact form using their base template and the Google Lighthouse speed rating was a 23. I will continue to use it until I can test other Shopify page builders and their speed. User experience is first and foremost today. Pagefly has an easy platform, so they are great at that. I'm trying to give my customers user experience and Pagefly isn't the best at that speed-wise.
I was checking your review very carefully and I am so sorry for the page speed issue you had. From the 3.0.0 version, our Developers optimized PageFly codes to make them clean and make sure there is no effect on customer’s store speed. However, I am very sorry for anything that made you unhappy with our app.
We really want to have an opportunity to serve you and to check the issue for you.
Your satisfaction is always our priority. We are always here for you.
PageFly | Kate - Customer Success Manager
It does what it says it will do. https://www.authenticbagsonly.com
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
I personally found this app very frustrating to use. I would find it useful if the 'bot'/chat help were able to talk on the phone or have a share-screen capability. I think issues would be sorted out much quicker if that was the case. I feel that their support tried to help me, but the platform seemed to have strange mini-bugs that made what I was creating look inaccurate.
Useful app, I found it hard to use.
Hi Mike,
On behalf of the PageFly Team, I really apologize for your bad experience with our app. This is our fault that made you unhappy and unsatisfied.
And I would like to thank you for your detailed review so we can know how we are doing and what we need to improve.
We still have many shortcomings in improving our app and our support, but we have been trying to improve all day by day.
Regarding the support call that you mentioned in your message, our team is planning this service type to implement it.
Your recommendations are always highly appreciated. Please let us know if you need any assistance, we are always willing to support you.
Best regards,
PageFly | Kate - Customer Success Manager
This app has lots of great features. BUT. There is one extremely annoying aspect to it. There is a 24 hour chat service run by a bunch of people who are completely clueless. Every time I ask for help I lose hours of my time going round in circles with them, and regularly things end up worse than before. It is extremely frustrating, they are not properly trained and do not know what they are doing. It needs to be sorted out for this to be a good app.
Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result.
It can be not easy to use PageFly, especially for new users, however, if you are familiar with PageFly, you will find it not difficult to use. And our whole PageFly team is trying day and night to work hard to make PageFly more friendly.
We really appreciate it if you have any further recommendations for us.
Please do not hesitate to contact us via Livechat whenever you have any questions.
PageFly | Kate - Customer Success Manager
Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.
On behalf of my team, I am truly sorry for everything that made you have a bad experience with PageFly.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
The support quality by Sami made you unsatisfied and I totally understand how frustrated you are when you had to wait for him. Sani's internet connection is lost and he could not assist you. However, this is a lesson for us to prepare and support customers more carefully.
I will inform my team about this and we will try to avoid the same issue in the future. Thank you for giving us chance to fix the issues for you.
I hope that we have more chances to support you. Please do let us know if you have any questions or need help.
Kate | Customer Success Manager at PageFly
This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re truly sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Thanks to your feedback, we can understand how we are doing and what we need to improve.
When we received your feedback, our team did try to connect with you and hope to fix the issues for you, unfortunately, we could not reach out to you.
We really hope to have another opportunity to assist and support you with all issues you had with our app.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
Dear friends! Until the work is done, the home page and the landing page are not installed and you have already several times asked me to give feedback on your work. Let's do the work, and by results I'll give an appropriate objective assessment. And now what are you asking me for? To evaluate our correspondence with you? I gave it already