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The Customer Service Representative Hailey and Kate were both amazing and helped designed my landing page for my business. No doubt my store will now flourish because of PageFly's Amazing Support. Also Kate just helped me design the new Image and optimize it which will send sales through the roof. Too excited :)
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
Extremely supportive customer service. Solved every problem I have with quick response. Very powerful function, you can create a page anyway you want it. Definitely worth the money.
Hey Yim,
I am so happy to learn you find our service extremely supportive. We try our best to help and achieve the success of our customers with PageFly in the e-commerce journey. <3
We also try to reply as fast as possible and address the issues! We are happy for having you around! If you need any further help, please, just drop us a message in the live chat.
Looking forward to seeing you in the live chat again,
Best Regards,
Cristian - PageFly Team
The app is great but the support is amazing! They are always there, ready to help. One of the best experiences I've had with customer service (shoutout to Paula). The app isn't as simple as some of the other options out there but it is a lot more powerful and customizable. Once you learn how to use it, you will be glad you went with them over another.
Thank you very much for giving us a 5-star review. It really made my day and I really appreciate it!
Whenever you need help, do not hesitate to contact us, we are always here to support you.
Sincerely,
Paula | PageFly Team
I definitely recommend this app for creating your beautiful landing pages. And the amount of support I got from the Pagefly team, whenever I needed them, was insane. They really helped me build my first my landing page. Highly recommended.
Thanks for the kind words and feedback. We're glad to hear you're enjoying PageFly. Please don't hesitate to contact us if you need any more help.
Touqir | PageFly Team
The app is awesome, easy to use, intuitive, and most importantly great customer support, got help with so many things. I would recommend everyone to use this app to build their pages easily.
Thank you for taking the time to leave feedback about our app! We are thrilled to hear that you are enjoying your experience with it.
We strive to provide our users with the best possible app and your positive feedback motivates us to continue improving and adding new features to make your experience even better.
If you need any further assistance, please let us know via Live Chat!
Chloe - PageFly Team
Got some nice support from shagger yesterday and not for the first time, he has been helping on a number of projects im involved and seems to be another strong player within the legendary pagefly crew,
This App is so helpful, I was having trouble converting potential buyers with my homemade product pages and home page, but once I downloaded this app and configured my product page and the home page I have seen almost 3x more conversion
Thank you so much for your review! We are so glad to assist you.
Feel free to reach out to us any day, any time if you have any questions at all. We're here to help 24/7!
Touqir | PageFly Team
They are always online and always available; they are also professional and very quick to resolve issues;
Thank you so much for your generous review. I am very delighted to know you have had a great time with us. We will try our best to improve our app and service to serve you better.
Please feel free to let us know if you need any further assistance. We are here 24/7 for you.
Kyo | PageFly Team
Really great app and the best customer support out there. The tools are easy to understand and perfect for my store. Thank you very much
Thank you very much for taking the time to share your thoughts!
I'm really happy to know that our product suits your needs, and even more to know that I was able to assist you in the quick and efficient way you were expecting.
As I said in our chat, please don't hesitate of getting back in touch if you ever need any further assistance.
I wish you all the best for your store :)
Lucian | PageFly team