PageFly Landing Page Builder , 10.112 recensioni
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In base alla valutazione
We love the PageFly page builder app. It easily integrates with our Shopify website. Customer service has been prompt, reliable, and knowledgeable. We definitely recommend PageFly.
"Hi Thomas,
On behalf of the team, thank you so much for leaving us such an amazing review.
I am truly happy that you love PageFly and found our support team helpful and reliable.
Feel free to let us know if you need any help.
Have a nice day!
Cookie - PageFly Team
I uninstall this because my cart drawer stopped working and updating. Still bugged even on fresh theme.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
the worst experience i've had on a shopify app. images on all of our pagefly pages were removed without permission.
whoever we spoke to (orange and taylor) were very quick in concluding that we were the ones who sabotaged ourselves by deleting a file which resulted in wiping out all images. no investigations were conducted to assess who, when and how the file got deleted. no resolution offered. we're on our own.
the last we saw the pagefly pages up and running was just yesterday. our shopify activity logs did not show anyone deleting any files or accessing the pagefly app. i wish the pagefly team had been less dismissive and more helpful in getting the issue investigated or fixed.
looks like no one from pagefly wants to be accountable for this mess. such a horrible experience.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. We have tried all ways, but unfortunately, we cannot restore the missing images. But we really want to do as best as we can to make up for your loss and assist you whenever you need to upload images or check your pages.
It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Had a bit of an issue getting a product page to show live on my site. No fault of PageFly, just a learning moment for me. They had me up and going in less than hour from initial contact. Also provided me with a link to what I needed to do in the future. Very proactive assistance from them, thanks.
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Wishing you health, luck, and success!
Kate | PageFly Customer Success Manager
Awesome experience! Abed was really helpful!
Hi There,
Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Please don't hesitate to let us know if you need help with anything at any time. We're just a message away!
Have a wonderful day, and take care!
Abed | PageFly Team
Briiliant customer service! They can help you with some details and have a lot patience. Apart from that, they give reason why it should be solved that way.
Thank you so much for your generous review. I'm really glad that we could help you.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
Lin | PageFly Team
Miro was soooo helpful!! 5 stars
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves!
I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Miro | PageFly Team
Really good customer support, especially a guy called Dami was very helpful.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please don't hesitate to drop us a message anytime if you need any more help.
Regards,
Dami - PageFly Team
at first i found it quite difficult to use but there was a lot of YouTube videos that helped make it so much easier. I was stuck on something so i decided to use their live chat for help, they were so helpful and i ended the chat feeling way happier. thank you so much
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please don't hesitate to drop us a message anytime if you need any more help.
Boo | PageFly Team
Really great, helped solve the problem quickly. Very friendly and professional on the chat