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Amazing customer service I have always been thoroughly helped with all issues I've encountered! Would like the user experience to be improved.
Thank you so much for such a detailed review to PageFly. We are so glad that our support team could help you to solve all issues.
Regarding the issue that you mentioned in the review, thank you so much for your recommendation, we are trying our best to improve PageFly better and better to improve user experience and reduce issues as much as possible.
Please feel free to let us know if you have any questions or recommendations.
PageFly | Kate - Customer Success Manager
I experienced several bugs in my product pages, which were raised by my Customers - f.e. "Add to Cart" button stop working. The customer service has been always very good and I got very good support. I wish that the app would be more stable, the bugs are happening two often on my published pages, but still 4 stars because the customer service tries to give a very good support and fast response.
Great until you need to embed forms
On behalf of the PageFly Team, thank you for your feedback on your experience with PageFly.
This is a motivation for us to improve our app better to make it easy to use and more useful for you.
Please let us know if you have any questions or need help.
Have a nice day!
PageFly | Kate - Customer Success Manager
This is the first time I have used this software, it is not very easy to operate, and the customer service response is relatively slow, but the customer service is very patient to answer questions, and give a more convenient method, I think I will operate this software smoothly
Thanks very much for your balanced and fair review for PageFly.
We are so happy that we were able to help you to solve your problems.
We know that when first starting using PageFly, it can make you feel confused, and as you mentioned in the review, it's not very easy to use.
Therefore, we hope that you can use PageFly more and we can work with you on the long road. We also have been trying our best to improve PageFly more friendly and better.
If you have any further questions, please let us know via the Live chat. We are always happy to assist you.
PageFly | Kate - Customer Success Manager
Great builder, all is guided to perform the right way. I created a product page easy and fast. Like the designer flies :)
Thank you so much for your lovely words!
We will keep working hard every day to make our support and app better for you.
If you have any more questions or need further assistance, feel free to reach out. We're always here to help!
Kind regards,
Kate | PageFly Customer Success Manager
Had a really positive experience with pagefly. For a shopify novice, creating great looking webpages was a smooth ride once you get a hang of the system. Had a bug with the cart not getting updated, - victor was super responsive and efficient to do the bug fix. Great tool.
Thank you so much for your amazing review! This is our motivation for us to improve our app and support to serve you even better.
While using PageFly, there are some issues but we are always here for you to help you.
Don't hesitate to let us know if you need any assistance.
Have a nice day!
PageFly | Kate - Customer Success Manager
I have been on the paid plan for a while. All basic functionalities to set up your page available, excellent customer service - working around the clock and eager to run extra mile to help you out. 4 stars, not 5 for the fact that a few weeks after I downgraded (all pages set, I didn't need a tool for page building) - terms and conditions have changed. Note for new users: if you downgrade to free plan you cannot edit content (typos, phrasing etc) any more on all but 1 page.
There was a bug in the conversion but I contacted the support and the response was highly efficient. I am still exploring it. Just wanted to leave this comment to recognise the customer support team.
Marvelous customer service, they are always with me, helps me a lot. Patient and professional, answer question right away. Great!
Hi,
Thank you so much for taking the time to share your feedback with us, we do appreciate this. We are so happy that we can help you to solve your problems.
Please let me know what we can do for you to improve a 4-star to a 5-star.
Our team will try our best to support you anytime you need.
Feel free to drop messages in the live chat if you have any questions.
PageFly | Kate - Customer Success Manager
SAV parfait ! Merci pour votre aide et vos conseils dans l'amélioration de notre UI et ses aspects techniques. Un plaisir d'échanger :)
Merci beaucoup pour votre critique honnête. Nous l'apprécions vraiment et continuerons d'essayer chaque jour de mieux vous servir.
Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous le faire savoir !
PageFly | Kate - Customer Success Manager