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Great app to allow us more flexibility with most pages on website. Support is also very fast , thank you
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
The Customer Service Representative Hailey and Kate were both amazing and helped designed my landing page for my business. No doubt my store will now flourish because of PageFly's Amazing Support. Also Kate just helped me design the new Image and optimize it which will send sales through the roof. Too excited :)
Bon service, merci à Kyo
Je voulais juste vous remercier pour votre avis généreux, c'est très gentil de votre part.
N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. nous sommes toujours là pour vous
Passe une bonne journée.
Kyo - Équipe PageFly
Very intuitive and easy to implement.
Must have
It was truly a pleasure for me to assist you, and it makes me really glad to know that I was able to help you.
We always pursue our customer satisfaction. It motivates us to work efficiently when we can ensure our customer's satisfaction.
Please don't hesitate to contact us. You are always welcome.
Best Regards,
Taylor - PageFly Team
Lin from customer service was AWESOME!! She recorded an entire video just to help me figure out how to change a section on the site!
Thank you for taking the time to share your opinion on PageFly.
We take pride in giving outstanding service to every customer and I'm really overjoyed to receive your compliments and appreciation. Your satisfaction is our top mission and we are happy to achieve this.
We are always here, anytime you need so feel free to let us know if you need our support. Have a great day!
Lin | PageFly Team
Precisei de ajuda a mudar a Home Page do site, não estava a conseguir por isso abrir mensagem de suporte com a PageFly, o suporte ajudou em tudo que precisei e foi rapido
Obrigado por compartilhar sua avaliação conosco e isso fez o nosso dia!
Muito obrigado por tomar o tempo para nos deixar esta revisão incrível. Estamos muito gratos por suas amáveis palavras.
Tenha certeza de que continuaremos melhorando nossos serviços para usuários valiosos do PageFly como você.
Tenha um ótimo dia e cuide-se!
Usman - Equipe PageFly
so good There is no other application on top of it, just this
Thank you so much for the precious words.
It was truly a pleasure for me to assist you, and it makes me really glad to know that You are really happy to use our app.
Please don't hesitate to contact us. You are always welcome.
Best Regards,
Mahedi - PageFly Team
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
Extremely supportive customer service. Solved every problem I have with quick response. Very powerful function, you can create a page anyway you want it. Definitely worth the money.
Hey Yim,
I am so happy to learn you find our service extremely supportive. We try our best to help and achieve the success of our customers with PageFly in the e-commerce journey. <3
We also try to reply as fast as possible and address the issues! We are happy for having you around! If you need any further help, please, just drop us a message in the live chat.
Looking forward to seeing you in the live chat again,
Best Regards,
Cristian - PageFly Team