PageFly Landing Page Builder
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Uninstall Warning:
They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall.
We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates.
We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
We’re truly sorry for the frustration and disruption this caused you.
You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages.
Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected.
We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help.
Kate | Customer Success Manager
pesima en todos los sentidos , no deja hacer nada personalizar nada , esta como caida la pagina no se , pero que expericiencia tan mala , todas las reseñas de 1 estrella son con toda justificacion , es pesima
Hola,
Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas.
Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual.
Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo.
Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor.
Kate – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution.
Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
I did not have a good experience with this app. Despite all reviews I find the editor to be very hard to work with (I am a technical person and pretty quick in adapting) and when I was done I was seeing weird stuff on the live link. 2 days went by and tech support could not figure out the issue. The chat is also confusing as so many people join and leave so each person has to go back and review everything from the beginning and you have to hope they get it right. I do not recommend this app.
Thank you for taking the time to leave us a review!
We’re truly sorry for the difficult and frustrating experience you’ve had with PageFly. We completely understand how disappointing it is — especially as someone technical who adapts quickly — to find the editor hard to work with, see unexpected issues on the live site after finishing your design, and then spend two days without a clear resolution from support. We also hear you loud and clear about how confusing and inefficient the chat can feel when agents change frequently and context gets lost. This is far from the smooth, reliable experience we want every merchant to have, and we sincerely regret letting you down.
Your detailed feedback is incredibly valuable and has already been shared with our product and support teams so we can improve the editor usability, fix those live-preview inconsistencies, and make our chat support more consistent and effective.
We’d genuinely appreciate the opportunity to turn this around for you. If you’re open to it, please jump back into our 24/7 live chat — Our team is always ready to assist, investigate the live-link issues thoroughly, and help get everything working perfectly.
Your satisfaction means a lot to us, and we’re here whenever you’re ready.
Warm regards,
PageFly | Kate – Customer Success Manager
nothing serious. i just want to develop custom,
Speed is terrible, no automatic saving feature, not hard to create with, but there are cleaner options out there. Cost me a few extra hours of work. I'd highly recommend their most popular competitor.
Thank you for sharing your feedback.
On behalf of the PageFly team, thank you for taking the time to share your honest feedback. We’re truly sorry for the frustrating experience you had, and your rating is completely understandable.
We carefully read your review and understand how slow performance, the lack of an automatic saving feature, and the extra hours of work impacted you. Even if page creation itself wasn’t difficult, losing time because of these issues is not acceptable, and this is a serious lesson for our team.
We completely respect your decision to explore other solutions. That said, we genuinely hope you might consider giving PageFly another chance. If you’re open to it, our support team would be more than happy to personally review your setup and see how we can make things right for your store. You can reach us anytime via the in-app 24/7 live chat.
Customer satisfaction is always our top priority, and your feedback is a strong reminder for us to keep improving. Once again, we’re very sorry for your experience and truly hope to have another opportunity to support you in the future.
Best regards,
PageFly | Kate – Customer Success Manager
Terrible very dissatisfied with this app. Uninstalling
We’re truly sorry to hear that your experience with PageFly was disappointing. This is not the experience we want any customer to have, and we take your feedback seriously.
If there was a specific issue or frustration that led to this decision, we would really appreciate the opportunity to understand it better and see if there’s anything we can do to make things right. Our support team is available 24/7 and always ready to help.
Thank you for giving PageFly a try. Should you ever reconsider, we’d be more than happy to assist you again.
Kate | Customer Success Manager
HOMEPAGE STOPPED WORKING!! MASSIVE IMPACT ON BUSINESS.
I don't know how the long issue was happening, but my homepage and some product pages were not loading on some versions on iPhone. This is the THIRD time this year I have had this issue. Other times caught it early, but I suspect this could have been an issue for a few days.
Detrimental to business. If I didn't have so many live pages, I would definitely be looking for a new app right now.
I was speaking to Miracle, who just ended the chat without a full resolution. which was also rude.
Thank you for sharing your feedback.
We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again.
We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward.
We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly.
At the moment, we’re still waiting for your response so we can assist you further if needed.
Best regards,
PageFly | Kate – Customer Success Manager
