PageFly Landing Page Builder

THE HELP HAS BEEN WONDERFULL, WITH CLEAR SCREENSHOTS THANKS TOUQIR

The app is OKAY to use but there is a bug where on mobile versions when you change the variants the image does not change. It's extremely annoying. I've tried communicating with the support but they are useless. Waiting for some other app to pop up and im 100% making the switch because im tired of dealing with them

I personally found this app very frustrating to use. I would find it useful if the 'bot'/chat help were able to talk on the phone or have a share-screen capability. I think issues would be sorted out much quicker if that was the case. I feel that their support tried to help me, but the platform seemed to have strange mini-bugs that made what I was creating look inaccurate.
Useful app, I found it hard to use.

This app has lots of great features. BUT. There is one extremely annoying aspect to it. There is a 24 hour chat service run by a bunch of people who are completely clueless. Every time I ask for help I lose hours of my time going round in circles with them, and regularly things end up worse than before. It is extremely frustrating, they are not properly trained and do not know what they are doing. It needs to be sorted out for this to be a good app.

App worked fine for a few weeks and now the page I created no longer loads. These things happen, but their customer service is absolutely awful. Having support for any app or software is almost just as important as the app itself.

And their support team is almost non existent. I'm grateful I actually got a response, but it's been back and forth with no solution in sight. They've forgotten what the original issue is and respond once every 12 hrs or so. They have no sense of urgency nor do they care about their customers.

DO NOT install this app and use if you expect customer support to help with the eventual issues it will have.

*After reading my review on here, their support was able to fix my issue within a few minutes. They missed my email granting them access to my shopify account but not when I resent it to them. So what could have been fixed 3 days ago, was fixed within 5 minutes after my poor review, which I've since updated from 1 star to 3. Make of it what you will.

Support team deserves 10 stars or even more..they are absolutely great and very patient with useless newbies like me. They even did some CSS customization for me to have my store loking good, so thanks so much to the support team! As for the app I must say it's not that easy to use, I mean.. it's drag and drop and that should be enogh to build pages with ease, although I've noticed that different parts of the page (sessions, rows, colums) don't stay where I wanted them to stay but they where placed where they want!! It has been quite frustaiting for me to build my first page.. I had to keep moving things around hundreds of time to make the page look the way I wanted.. plus, once I finished building on the "all devices" and checked every single device page looking...well...oh my God.. the laptop one looked good, but tablet and especially mobile ones where all over the place.. if I moved something on one device view or changed font size to make things look good, they changed also on the other devices!! so it took me ages to make my page look nice on all the 3 devices..for this reason I'm sure PageFly hasn't the responsive feature, even if they say it has..when you build pages dont you expect to build one and look good on any device, you'll have to adjust every single part one by one on every single device view as best as you can and also have a bit of luck to find the right way to place them...this is the reason why I cannot give 5 stars.

Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.

Very difficult to use and most of the good templates and features are on the pro version, which is not free. They need to work on the user interface to make it more intuitive. I shouldn't have to spend 10 minutes trying to add a simple picture.

Edit #1:
Sellersmith (the creator) contacted me after my first review and convinced me to give it another try. After spending some time with it I'm learning how to use the app better. It still could use some work on the intuitiveness side. It has a bit of a learning curve. But it's not a bad app. No coding, so that's awesome!
It definitely is capable of a lot. It's just not always easy to figure out how to use it. The good templates are still on the paid version. But it's not too expensive. And if you decide to switch back to the free version you can keep the pages you already built (so they tell me). So that's cool. I'm going to keep using it for now and see how it goes.

Edit #2:
I’ll let this be my final update. I’ve been working with this app for about a week now and the best way to summarize it is: It gets the job done. But not smoothly.
Basically it has a lot of features and capabilities, but it’s like pulling teeth trying to get them to work. I’m fairly tech-savvy and I’ve got some graphic design experience and I struggled to get this app to work. I have to take frequent breaks from using it because it’s so frustrating.
Simple actions that should be quick and easy like moving a piece of text from one part of a page/section to another takes a solid 10 minutes to figure out and requires deleting and inserting and moving and all kinds of work-arounds. And there’s really no reason it shouldn’t be a simple drag and drop. The developers need to place their app next to ones like PowerPoint and emulate them. Simplify tasks so that they don’t require a whole process to accomplish.
At the end of the day (week) I got a couple of nice looking pages made. But boy was it challenging. The program is effective, but not intuitive. It has some bugs (like pressing the “undo” button once and having it leap 12 steps back). But I’ll keep it for now because it’s free. If it cost money I wouldn’t keep it. It’s not worth the headache and I’m on a tight budget. But for a free app it’s a pretty good deal.

This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.

Loved the app... BUT major bugs! Please fix this as i cannot change one simple thing without the app working. Would give it 5 stars if this was fixed.