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Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
Great app! This page builder was very easy to learn and use. The support team was also quick and helpful when I had any questions.
I love this app - finally a way to avoid Liquid on shopify. I can make the pages from scratch or from templates - it is extremely user friendly. I like the freedom to choose what I want !
The app is nice but need more improvement due to the glitch. Some function in editor part appear different than the preview. But the support have been very helpful and fast response.
Hello there,
Thank you for taking the time to share your experience with PageFly!
We're always here to help you with any further questions or concerns you may have, so please don't hesitate to reach out to us at any time.
Thank you for choosing our product, and we hope to continue to exceed your expectations in the future.
Best regards,
Kate - PageFly Customer Success Manager
Really appreciated the Customer Support being there around the clock !
And Sami being Super Patient and Diligent to guide me through editing my landing page perfectly.
Will be their customer for sure.
PageFly is great. I was struggling to make Shopify look decent and do all the things I wanted. I was constantly limited by the theme. With PageFly Its really simple to make all the pages look exactly how you want with no limitations. Also, the online customer support is fantastic, all my questions were answered and resolved immediately.
Buy this app instead of wasting money on a theme
I had no idea about ecommerce and website building wehen I startet my onlineshop. Shopify + Pagefly makes it possible for everyone to create a unique store. Costumer Service is great. I was asking plenty of questions already, and they have been patient to answer them.
If you're wanting to customize your website or have access to unique page layouts, you've found the best app! It's super easy to use once you get the hang of it, and if you are ever lost their support always answers in minutes and is SUPER helpful! Highly recommend you download this app.
We are thrilled to have you as part of the PageFly family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to assisting you again soon!
Emad - PageFly Team
Love this app. I have used it on another site and highly recommend it.
I've needed support on a couple of issues that have been dealt with and fix in a matter of hours.
Great App.
This app made creating beautiful pages for our webstore easy. Whenever we ran into coding issues, Pagefly was quick to help and quick to fix!