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I installed this app, but found it didn't serve my need so I uninstalled it within 1 hour. However, our website couldn't load product page around 20 min after that. Luckily we recovered it by using a back up theme. Pagefly team's reply was quick.
Desinstalei, quero instalar novamente e não consigo, voces conseguem me auixiliar ? acredito que o pagefly tenha o que eu rpeciso
On behalf of my PageFly team, I would like to send you our sincere apologies for the bad experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
When we received your feedback, our team did try to connect with you but there was no response. We also provided solutions for you to try to install PageFly and I am happy that you could re-install PageFly to your store.
Time flies and we have been trying so hard to improve our app based on your feedback and other feedback. We really hope that we can have more chances to assist you on the long road.
PageFly | Kate - Customer Success Manager
Sadly I found the app extremely confusing and frustrating to use. This is not "drag and drop." The rows and columns system, margins, and many more things are super time-consuming, with a long learning curve. The templates provided are scarce, average, and mostly seasonal, so unless you are a true expert with hours and hours under your belt using this app and marketing knowledge, you will not build any "high converting" anything from scratch. I spent hours trying to design a product page until I gave up. I couldn't get anything more than Windows 95 look website. I wanted to add a banner, the image got cropped in ways I could never imagine, and it was impossible to display it fully since there is no button you can simply tick for this. I was super hyped about this app, but it has been a total disappointment. You have control over many things, yes, but in the end, all those things have control over you. UPDATE: After leaving my review, a member for support reached out (called me four times). I did not reinstall the app or anything like that, but you can see they care, so bumping 2 stars more.
Hi Frank Ben,
I’m Kate - Customer Success Manager at PageFly. It's my pleasure to meet you.
Regarding your review on Shopify App Store, on behalf of the team, I would like to send you a sincere apology for everything that made you unhappy and unsatisfied with our app.
We tried to call you but sadly, we did not get any response from you so I want to write to you to explain.
It's sad to know that the app has been hard to use, and the templates have been of low quality. I will work with the Development and Product Design team to improve.
Regarding the banner issue you are mentioning, we really want to have a second chance to assist you.
I also check and see that you haven’t contacted us via Live chat. I would like to confirm that our PageFly support team is available 24/7, so whenever you need help, you just need to drop messages in the Live chat and we will respond immediately.
My team and I are waiting for your message, we are so looking forward to hearing from you to give us another chance to support and assist you.
Best Regards,
Kate | PageFly team