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Constant discrepancies between editor and live page.
Hours wasted with PageFly Support having them manually correct errors! Avoid.
Hi VAN VOTZ®,
On behalf of my PageFly team, I'm truly sorry that your experience has been so frustrating. We completely understand how disappointing it is to encounter repeated discrepancies between the editor and your live pages, especially after spending hours working with our support team.
Your feedback is a valuable lesson for us, and we'll make sure this concern is shared with our product and technical teams for further investigation and improvement. We would sincerely appreciate the opportunity to regain your trust and provide you with a smoother experience.
If you're willing, please reach out to our 24/7 live chat or email support again. We're always here and would be grateful for another chance to help.
PageFly | Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
The app constantly crashes, and we regularly get internal server errors. At least once every month, we lose access to the PageFly console for half a day or more, which is unacceptable for a business that relies on the website to generate sales.
The biggest problem is not only the instability, but also the lack of proper support when something goes wrong. When your store depends on PageFly pages, even a few hours without access can create serious problems, delays, and lost revenue.
For a paid Shopify page builder, this level of reliability is simply not good enough. PageFly has good design flexibility when it works, but the constant crashes, server errors, and weak support make it very hard to trust for a serious ecommerce business.
I would not recommend PageFly to anyone who needs a stable and dependable page builder for their store.
Dear Armodini България,
On behalf of my team, I would like to sincerely apologize for the experience you've had with PageFly.
We completely understand your frustration regarding the recurring internal server errors, temporary loss of access to the PageFly console, and the impact these issues can have on a business that relies on its website to generate sales. We recognize that reliability and timely support are essential, and we're sorry that your experience has not met those expectations.
Your feedback has been shared with both our technical and support teams for further review. We continuously invest in improving platform stability, monitoring, and customer support processes, and feedback like yours helps us identify areas where we need to do better.
We genuinely appreciate the time you've spent using PageFly and the opportunity to hear your concerns. If you're open to reconnecting with us, we'd welcome the chance to review your case in greater detail and see how we can improve your experience moving forward.
Thank you for taking the time to share your feedback.
Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Dear Colinea,
On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly.
We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience.
Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers.
Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team.
While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants.
Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward.
Boo – Customer Success Manager
Uninstall Warning:
They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall.
We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates.
We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Dear Clean Eatz Kitchen,
On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process.
We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront.
PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly.
We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can.
Thank you again for sharing your experience.
Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution.
Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Dear Le Noof,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials.
Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform.
While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback.
Thank you again for sharing your experience.
Boo – Customer Success Manager
Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them.
⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with.
She stayed up late to help resolve a bug, for which I am very grateful.
While there may still be various issues that could arise, I have updated my review with expectations for the future.
⇒2023/12/18
The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur.
This has affected the store many times.
We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.
Hi,
Thank you for your review and it means a lot to know your feedback.
After explaining and discussing with you, I am happy that we together helped you with the issue and improve for your page and you are happy with that.
Please do let us know if there is anything we can do to improve your experience with us, we are here for you.
Look forward to hearing from you soon!
Cookie - PageFly Team
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
We’re truly sorry for the frustration and disruption this caused you.
You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages.
Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected.
We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help.
Kate | Customer Success Manager
I did not have a good experience with this app. Despite all reviews I find the editor to be very hard to work with (I am a technical person and pretty quick in adapting) and when I was done I was seeing weird stuff on the live link. 2 days went by and tech support could not figure out the issue. The chat is also confusing as so many people join and leave so each person has to go back and review everything from the beginning and you have to hope they get it right. I do not recommend this app.
Thank you for taking the time to leave us a review!
We’re truly sorry for the difficult and frustrating experience you’ve had with PageFly. We completely understand how disappointing it is — especially as someone technical who adapts quickly — to find the editor hard to work with, see unexpected issues on the live site after finishing your design, and then spend two days without a clear resolution from support. We also hear you loud and clear about how confusing and inefficient the chat can feel when agents change frequently and context gets lost. This is far from the smooth, reliable experience we want every merchant to have, and we sincerely regret letting you down.
Your detailed feedback is incredibly valuable and has already been shared with our product and support teams so we can improve the editor usability, fix those live-preview inconsistencies, and make our chat support more consistent and effective.
We’d genuinely appreciate the opportunity to turn this around for you. If you’re open to it, please jump back into our 24/7 live chat — Our team is always ready to assist, investigate the live-link issues thoroughly, and help get everything working perfectly.
Your satisfaction means a lot to us, and we’re here whenever you’re ready.
Warm regards,
PageFly | Kate – Customer Success Manager
Beware of this App. I asked for assistance from their support to create a landing page and afterwards i want to take it down, now my header and footer is disabled and now showing up anymore. The support saying I have to check with the theme developer and they can't do anything about. All the works we have done are now gone because of this freaking app
Thank you for taking the time to leave us a review!
We’re truly sorry for the inconvenience and frustration you’ve experienced with PageFly. We completely understand how upsetting it is to have your header and footer disappear after working on a landing page — especially when you trusted our support team for help, only to feel like your efforts were lost. We sincerely regret that we let you down and that our guidance at the time wasn’t clear or effective enough.
Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s restoring your header and footer, recovering your previous work, walking you through the correct steps, or anything else you need.
Your satisfaction means a lot to us, and we’d truly love the opportunity to make things right and regain your trust.
Please feel free to reply here or jump back into our 24/7 live chat/email anytime. We’ll be waiting to support you.
Warm regards,
PageFly | Kate – Customer Success Manager
