PageFlyランディングページ構築 , 8,859件のレビュー
絞り込む
-
評価順
I don't recommend PageFly anymore. Once it was the greatest page builder, but since they hired unqualified developers this app is getting worse and worse. They keep adding bugs and breaking your websites and you have to waste time and hassle a lot to get them working again. They have a lot of people working there that will say "sorry" for the inconvinience every time, but that doesn't help, because the websites keep getting bugs, css errors, weird glitches. This is like 10th time this month that I reach out to them. I'm switching as soon as possible. What a shame.
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
the worst experience i've had on a shopify app. images on all of our pagefly pages were removed without permission.
whoever we spoke to (orange and taylor) were very quick in concluding that we were the ones who sabotaged ourselves by deleting a file which resulted in wiping out all images. no investigations were conducted to assess who, when and how the file got deleted. no resolution offered. we're on our own.
the last we saw the pagefly pages up and running was just yesterday. our shopify activity logs did not show anyone deleting any files or accessing the pagefly app. i wish the pagefly team had been less dismissive and more helpful in getting the issue investigated or fixed.
looks like no one from pagefly wants to be accountable for this mess. such a horrible experience.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. We have tried all ways, but unfortunately, we cannot restore the missing images. But we really want to do as best as we can to make up for your loss and assist you whenever you need to upload images or check your pages.
It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
PageFly's good reviews aren't relevant to the app's current state. I've been using PageFly for two years and recently it become extremely horrible. If you're ok with working hours on your page and then nothing gets saved, then use PageFly. If you're ok with not being able to publish ANY page (especially the major ones like a landing page) and then having to wait for the next day for the developers to come and fix the issue, then use PageFly. Good luck.
We appreciate you taking the time to write us such a wonderful review. Thank you so much for your warm words.
You may be confident that we'll keep making improvements to our services for passionate PageFly customers like you.
Please get in touch with us if there are any other services we can offer you or questions we can address.
Once again, thank you so much for the review, we are grateful for you!
Best Regards,
Cookie | PageFly Team
I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”.
Customer support has been less than helpful and none of their suggestions have worked.
Hi, I am reaching out regarding the review you gave us.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly.
We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet.
It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.
Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application.
Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là.
Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir.
N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir.
Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt.
PageFly | Kate - Responsable du succès client
After just spending an hour working on a landing page and then the page going blank and not saving, I can't say I like Pagefly at all.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
very hard to use, very low features
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for all issues you have with us.
I really hope that you can give us another chance to assist you and check all issues you have.
We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you.
I will be looking forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
I would like to express my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager