レビュー (11,761)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年10月13日

it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.

pumuen
中華人民共和国香港特別行政区
アプリの使用期間:3年弱
PageFlyが返信しました 2024年10月27日

Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day.

First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly.

I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better.

I feel happy that our Technical support team also helped you well.

Rest assured that we will try our best to be a better assistant to you every day!

I hope to hear from you soon!

Have a nice day!

Cookie | PageFly Customer Satisfaction Manager

2024年10月1日

customer service very helpful

HEPSIBAH SHOP
イギリス
アプリの使用期間:1年以上
2024年7月29日

I was lucky to have Shami as support helping me solving some issues with the landing page. He was responsive and fixed everything exactly how I imagined. Thank you for the great support! 5 stars for his support.

Buddy Abroad
アメリカ合衆国
アプリの使用期間:4ヶ月
2024年4月24日

The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.

The Brownstone
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年8月16日

This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.

The Hero's Cape
アメリカ合衆国
アプリの使用期間:5年弱
PageFlyが返信しました 2023年8月22日

On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.

Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform.

I really hope that you can give us another chance so we can assist you with everything we can to make things right.

As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue.

We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve.

PageFly | Kate - Customer Success Manager

2021年11月16日

The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.

THE B.O.D
アメリカ合衆国
アプリの使用期間:約4年
PageFlyが返信しました 2021年11月23日

We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app.
Your recommendations and suggestions are always welcome and appreciated.

Please let us know if you have any questions or recommendations for us.

PageFly | Kate - Customer Success Manager

2022年7月26日

The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.

Kleva Range - Everyday Innovations
オーストラリア
アプリの使用期間:2年弱
PageFlyが返信しました 2022年7月28日

Dear Lucy,

On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly.

From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot.

With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth.
Along with this, our support team will be always willing to assist you anytime.

Thank you and have a great day!

PageFly | Kate - Customer Success Manager

編集日:2019年4月24日

こちらのシステムのバグのせいで、モバイル版を再度作り直しが必要になりました。PCは直してくれ、対応は早いですが、モバイル版は自分でやってくれということになりました。システムの使いやすさは、問題ないです。

Dogstandard
日本
アプリの使用期間:2年弱
2023年1月17日

This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.

Clean Burnn
アメリカ合衆国
アプリの使用期間:2年弱
PageFlyが返信しました 2023年1月17日

On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re truly sorry that you were disappointed with our app. I really understand your feeling through your words in your review.

Thanks to your feedback, we can understand how we are doing and what we need to improve.

When we received your feedback, our team did try to connect with you and hope to fix the issues for you, unfortunately, we could not reach out to you.

We really hope to have another opportunity to assist and support you with all issues you had with our app.

Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager