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Easy to use and edit. A super extra plus for the quick and cooperative support team available on chat, always eager to help. I really appreciate the effort and the service the support team put in to guide and easily explain.
Thank you so much for taking the time to share your thoughts about PageFly.
This only motivates us to improve our overall services for our valued users like you. Once again, thank you for helping us all out.
Have a nice day!
Nana - PageFly Team
So far, I have only had positive experiences with PageFly. Whenever I had questions or needed assistance, someone was there immediately to help! PageFly has given me the opportunity to turn my Shopify store into a Homepage as well. Next month, I will upgrade to the paid version to access all the features. But so far, everything has been wonderful! I will wait to see how the website performs live, and there may be another update then.
Hi Marcel,
Thank you so much for your kind words. It means the world to us to receive such an amazing review.
We are glad to support you anytime so don't hesitate to contact us if you need help.
All the best,
Zee | PageFly Team
Excellent service from the support team
Hi Mehmet Islek,
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Aasim - PageFly Team
UPDATE!!!!!!!!: SO, I was having many issues as seen from the previous review but, Cookie, Henry, Happy and there was another developer who literally requested to look at my desktop! They added some CSS and gave me tips for what to do. Most of the issues we believe could be from data not being able to transmit, Chrome, etc. IT IS NOT THEIR APP!!! THIS APP IS AMAZING AND I NEVER EXPERIENCED CUSTOMER SERVICE LIKE THIS. They made it their mission to help me ASAP! I am so happy because this was stressing me out and as a person who is the only person running my business this was the last thing I needed on my plate. AGAIN THE ISSUE WAS NOT THEIR APP!! Thank you guys again!!!!! :)
First Experience:
My experience so far has been horrible. Pages don't save, templates don't show up and omg the customer service is terrible. I asked so many questions and I am tech savvy so I know how to do certain things before I ask for help. Recently I've had an issue with templates not showing up in the editor. I of course cleared my cache FIRST. I did this multiple times. I asked for help and I mentioned I already cleared the cache... they proceeded to give me instructions on how to clear the cache. DUDE. It's like they don't read your messages at all!!! I just signed up yesterday and I'm going through all of this on day 2.
UPDATE:
Hello Shanice,
On behalf of the PageFly Team, thank you for your review.
We truly appreciate your continuous support and trust in us. We are so thankful for the precious chances that you gave us to assist you with the issues.
Your 5-star review brightens our day. We’ll continue striving to provide exceptional app and outstanding customer care to make every interaction with us remarkable.
Have a sweet day to you and your loved ones!
Cookie and the PageFly Team
La mejor página para crear nuestro embudo de ventas, ya que es una herramienta muy completa y tiene un soporte muy rápido y efectivo, muchas Gracias
¡Muchas gracias por tus amables palabras, es una gran motivación para nosotros para mejorar!
Me alegra mucho que nuestro equipo de soporte pueda satisfacerlo al máximo. Es un placer para nosotros ayudarle durante su viaje con PageFly.
¡Tenga la seguridad de que haremos todo lo posible para ser un mejor asistente para usted cada día!
¡Que tenga un lindo día!
Abed - Equipo PageFly
I recommend this because they're simply the best! Great service, super helpful and nice!
Thank you very much for taking the time to share your thoughts with us!
It makes me glad to know that you're happy with our support, and it was truly a pleasure to assist you.
As discussed, please don't hesitate to get back in touch if you ever need any further assistance.
All the best!
Junie | PageFly Team
The customer service is 10/10
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Ethan - PageFly Team
"I recently started using the PageFly plugin for my website and I'm really impressed with how easy it is to use. As someone who doesn't have much coding experience, I was able to create beautiful and professional-looking pages without any trouble. The drag-and-drop interface is intuitive and user-friendly, and there are plenty of templates and design elements to choose from. Overall, I highly recommend the PageFly plugin for anyone who wants to create stunning pages for their website without needing any coding experience.
Thanks for your feedback, I am truly glad that you have a good experience with us.
We hope to see you again soon, please don't hesitate to contact us anytime if you need any more help.
I wish you the best of luck!
Cookie | PageFly Team
Great Customer service, easy to learn and use. Fast response times. Everyone is nice to talk to and helps with whatever you need. This app is very useful
Thanks for your generous review. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the encouraging words you've shared. Have a wonderful day, and take care.
Randy - PageFly Team
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager