PageSpeed & Image Optimiser

Customer support is the worst. I have been trying to reach out to customer support for the past two months, but there has been no response. I have never experienced this kind of careless support from any app. I am facing cache issues, some functions are not working on some devices, and some features are visible on some devices but not on others.

The app did nothing to improve performance. When I attempted to uninstall, it left other apps not performing on my site (my new customer form and product reviews no longer function). Shopify confirmed it was due to code from this app screwing up those features. Now I'm left to sort that out because customer support is not responding.

Company will not reply to any messages or emails.

Update: Only after I left 1-star review, the company did respond with a brief message that didn't clearly answer my question, and then asked me to change my review, but has not replied to my follow up question. I am now trying to use the compress images feature, but an error pops up that I can't read. I believe it wants to ask for more money.

As others have said, I also discovered this app is charging me usage charges which are not disclosed anywhere.

Update #2: I changed the review from 1 to 3 stars. Someone from the app replied to me and pointed out where the additional usage charges are displayed. I don't recall ever seeing this before, but it is there now. The app did improve the speed of my store, but the extra
usage charges, bugs with compressing more than 1,000 images, and limited customer service mean it's not a 5-star app.

Scammy and Unreliable – Avoid at All Costs! Charged my account after I uninstalled and I have tried to send messages to get help with fixing and no help and it's almost been a week. It's messing up my shopify website and other billing subscriptions. Do not download and install!!!!! Save yourself the trouble and find another app. You deserve better than shady billing practices and ignored support requests.

I’m not going to give them a 1-star as some did because that seems petty. The app seems to work, although I’ve been trusting their analytics to tell me that. My concern is that they have "usage charges," but I have no idea what they’re for. I searched both the FAQ and documentation for "usage," but got nothing. I sent an email asking, but never got a response. I see a number of other reviews that mention this too and, for the record, I’ve checked my junk mail folders. Because of this and the general need to cut back on paid apps, I’m uninstalling