Parcel Panel Returns &Exchange
Galerij met uitgelichte afbeeldingen
Hoogtepunten
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Gevestigd in de Verenigde Staten
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Rechtstreeks te gebruiken in het Shopify-beheercentrum
Over deze app
Geïntroduceerd
30 juni 2023
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Retouren en uitwisselingen , VerzendlabelsWerkt met
Shippo, Sendcloud, DHL, FedEx, ShipStation, USPSMaak retouren en uitwisselingen probleemloos om kosten te verminderen, klanten te behouden en inkomsten te herwinnen.
Vereenvoudig het retourproces om teleurstelling om te zetten in een kans. ParcelPanel Returns stelt u in staat om klanten gemoedsrust te geven met een self-service retourcentrum en e-mailmeldingen met real-time statusupdates, noodzakelijke verzendinstructies en retourlabels internationaal, retouren en uitwisselingen gemakkelijk te beheren en uw retouroplossingen aan te passen om uitwisselingen aan te moedigen en verloren verkopen te besparen.
- Creëer een merkervaring door retourportaal/retourcentrum, e-mailmeldingen.
- Aangepaste terugbetalingen (winkelkrediet, cadeaubonnen) en uitwisselingen met happy returns.
- Voorkom fraude door slimme geschiktheidsregels zoals retourvenster en retourredenen.
- Integratie met Sendcloud, Shippo, DHL, Shipstation, FedEx, QR-scan Retouren.
- Integreert naadloos met Shopify auto-sync loop retouren status naar Shopify.
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Prijs
Gratis proefperiode van 7 dagenGratis
Gratis te installeren
6 retouren per maand
- Beheer retouren op één plek
- Gemerkt en ingebed retourpagina
- Retourlabels
- Geschiktheidsregels
- Reden voor retour en analyse
- E-mailmeldingen
Essentieel
$20 /maand
60 retouren per maand, €0,45 per extra retour
- Alle gratis functies
- Flexibele retouroplossingen
- QR-code retouren
- Aangepaste domein
- Meertalige retourpagina
- Variantuitwisseling
- Retourkosten & Beloningen
Gratis
Gratis te installeren
6 retouren per maand
- Beheer retouren op één plek
- Gemerkt en ingebed retourpagina
- Retourlabels
- Geschiktheidsregels
- Reden voor retour en analyse
- E-mailmeldingen
Essentieel
$20 /maand
60 retouren per maand, €0,45 per extra retour
- Alle gratis functies
- Flexibele retouroplossingen
- QR-code retouren
- Aangepaste domein
- Meertalige retourpagina
- Variantuitwisseling
- Retourkosten & Beloningen
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.
432 recensies
WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.
Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!
This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK.
Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great.
On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see.
A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants.
We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal).
So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.
Great app. Been going through lots of return apps . This is the only one I could really recommend. Very simple to set up
its very good, the only downside is the domain and the amount of returns per month (which you hace to pay for).
Over deze app
Geïntroduceerd
30 juni 2023
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Retouren en uitwisselingen , VerzendlabelsWerkt met
Shippo, Sendcloud, DHL, FedEx, ShipStation, USPSGemaakt door Channelwill
Over Channelwill
Gemiddelde score: 5,0
5 jaar ervaring bij het maken van apps voor de Shopify App Store
SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK
Ondersteuning
Stuur een berichtreturns@channelwill.com