Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Built for Shopify
Gratis abonnement beschikbaar. Gratis proefperiode van 7 dagen.
Beoordeling (4,9)
Recensies
Ontwikkelaar

Hoogtepunten

Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants

Populair bij bedrijven zoals dat van jou
  • Gevestigd in de Verenigde Staten
Gemaakt voor jouw bedrijf
  • Rechtstreeks te gebruiken in het Shopify-beheercentrum

Over deze app

Geïntroduceerd

30 juni 2023

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Maak retourzendingen en omruilingen probleemloos om kosten te verminderen, klanten te behouden en omzet terug te winnen.

Vereenvoudig het retourproces om teleurstelling om te zetten in een kans. ParcelPanel Returns stelt u in staat om klanten gemoedsrust te geven met een self-service retourcentrum en e-mailmeldingen met real-time statusupdates, noodzakelijke verzendinstructies en retourlabels. Internationaal beheer van retourzendingen en omruilingen gemakkelijk en pas uw retouroplossingen aan om omruilingen aan te moedigen en verloren verkopen te besparen.

Vereenvoudig het retourproces om teleurstelling om te zetten in een kans. ParcelPanel Returns stelt u in staat om klanten gemoedsrust te geven met een self-service retourcentrum en e-mailmeldingen met real-time statusupdates, noodzakelijke verzendinstructies en retourlabels. Internationaal beheer van retourzendingen en omruilingen gemakkelijk en pas uw retouroplossingen aan om omruilingen aan te moedigen en verloren verkopen te besparen. meer
  • Creëer een merkervaring door retourportaal/retourcentrum, e-mailmeldingen.
  • Aangepaste terugbetalingen (winkelkrediet, cadeaubonnen) en omruilingen met happy returns.
  • Voorkom fraude door slimme geschiktheidsregels zoals retourvenster en retourredenen.
  • Integratie met Sendcloud, Shippo, DHL, Shipstation, FedEx, QR-scan Retouren.
  • Integreert naadloos met Shopify auto-sync loop retourstatus naar Shopify.

Bevat automatisch vertaalde tekst

Origineel weergeven

Prijs

Gratis proefperiode van 7 dagen

Gratis

Gratis te installeren

6 retourzendingen per maand

  • Beheer retourzendingen op één plek
  • Gemerkt en ingebed retourpagina
  • Retourlabel
  • Geschiktheidsregels
  • Reden voor retour en analyse
  • E-mailmeldingen

Essentieel

$20/maand

60 retourzendingen per maand, €0,45 per extra retour

  • Alle gratis functies
  • Flexibele retouroplossingen
  • QR-code retourzendingen
  • Aangepaste domein
  • Meertalige retourpagina
  • Variant omruiling
  • Instelling retourkosten

Gratis

Gratis te installeren

6 retourzendingen per maand

  • Beheer retourzendingen op één plek
  • Gemerkt en ingebed retourpagina
  • Retourlabel
  • Geschiktheidsregels
  • Reden voor retour en analyse
  • E-mailmeldingen

Essentieel

$20/maand

60 retourzendingen per maand, €0,45 per extra retour

  • Alle gratis functies
  • Flexibele retouroplossingen
  • QR-code retourzendingen
  • Aangepaste domein
  • Meertalige retourpagina
  • Variant omruiling
  • Instelling retourkosten

Bevat automatisch vertaalde tekst

Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.

419 recensies

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
6 februari 2024

I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)

Midmood
Oostenrijk
5 maanden gebruiken de app
20 maart 2024

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.

Turns out, not only is this a good app to use but their customer service is great too.

Terrell's Corner
Verenigde Staten
5 dagen gebruiken de app
Bewerkt 8 maart 2024

DO NOT USE THIS APP!!!

We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers.

$7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

SONYA
Australië
4 maanden gebruiken de app
Channelwill heeft geantwoord 11 maart 2024

Hi Sonya,

Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.

1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.

2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.

3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.

A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.

We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report

4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.

5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.

6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.

We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.

Kind regards,
ParcelPanel Returns & Exchange Team

26 maart 2024

It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)

Revelmy
Spanje
28 dagen gebruiken de app
9 februari 2024

Okay, 2 words to describe this app: SIMPLY AMAZING

I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.

PERFEX Industries
Canada
14 dagen gebruiken de app

Over deze app

Geïntroduceerd

30 juni 2023

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Gemaakt door Channelwill

Over Channelwill

Gemiddelde score: 5,0

5 jaar ervaring bij het maken van apps voor de Shopify App Store

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

Ondersteuning

Stuur een bericht

returns@channelwill.com

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