Parcel Panel Returns& Exchange
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Destaques
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Sediado nos Estados Unidos da América
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Utilize diretamente no Admin Shopify
Sobre esta aplicação
Lançada
30 de junho de 2023
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Devoluções e trocas , Etiquetas de envioFacilite as devoluções para reduzir custos, reter clientes e recuperar a receita.
Simplifique as devoluções para transformar a decepção em oportunidade. A solução do ParcelPanel permite que você dê tranquilidade aos clientes com uma central de devoluções de autoatendimento e notificações por e-mail com atualizações de status em tempo real, instruções de envio necessárias e etiquetas de devolução. Centralize facilmente o gerenciamento de devoluções e trocas e personalize suas soluções de devolução para incentivar as trocas e evitar a perda de vendas.
- Simplifique as devoluções com uma página de marca e um portal de gerenciamento
- Ofereça trocas e reembolsos flexíveis e notificações proativas por e-mail
- Evite fraudes definindo regras de elegibilidade, motivos e evidências aceitáveis
- Configurações de endereço de devolução, criação de etiquetas, instruções, etc.
- Adicionar automaticamente informações de reembolso à Shopify
Preços
Avaliação gratuita de 7 diasGratuito
Instalação gratuita
6 devoluções por mês
- Manage returns in one place
- Branded and embedded return page
- Return label
- Eligibility rules
- Return reason and analysis
- Email notifications
Essenciais
$20 / mês
60 devoluções por mês, $0,45 por devolução adicional
- All Free features
- Flexible return solutions
- QR code returns
- Custom domain
- Return page multi-language
- Variant exchange
- Return fee setting
Gratuito
Instalação gratuita
6 devoluções por mês
- Manage returns in one place
- Branded and embedded return page
- Return label
- Eligibility rules
- Return reason and analysis
- Email notifications
Essenciais
$20 / mês
60 devoluções por mês, $0,45 por devolução adicional
- All Free features
- Flexible return solutions
- QR code returns
- Custom domain
- Return page multi-language
- Variant exchange
- Return fee setting
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.
432 avaliações
WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.
Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!
This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK.
Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great.
On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see.
A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants.
We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal).
So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.
Great app. Been going through lots of return apps . This is the only one I could really recommend. Very simple to set up
its very good, the only downside is the domain and the amount of returns per month (which you hace to pay for).
Sobre esta aplicação
Lançada
30 de junho de 2023
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Devoluções e trocas , Etiquetas de envioConstruído por Channelwill
Sobre Channelwill
Avaliação média de 5,0
A criar aplicações para a App Store Shopify há 5 anos
SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK
Assistência
Enviar uma mensagemreturns@channelwill.com
Este programador não oferece assistência direta em Português (portugal).