Parcel Panel Returns& Exchange
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Destaques
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Sediado nos Estados Unidos da América
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Utilize diretamente no Admin Shopify
Sobre esta aplicação
Lançada
30 de junho de 2023
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Devoluções e trocas , Etiquetas de envioFacilite as devoluções para reduzir custos, reter clientes e recuperar a receita.
Simplifique as devoluções para transformar a decepção em oportunidade. A solução do ParcelPanel permite que você dê tranquilidade aos clientes com uma central de devoluções de autoatendimento e notificações por e-mail com atualizações de status em tempo real, instruções de envio necessárias e etiquetas de devolução. Centralize facilmente o gerenciamento de devoluções e trocas e personalize suas soluções de devolução para incentivar as trocas e evitar a perda de vendas.
- Simplifique as devoluções com uma página de marca e um portal de gerenciamento
- Ofereça trocas e reembolsos flexíveis e notificações proativas por e-mail
- Evite fraudes definindo regras de elegibilidade, motivos e evidências aceitáveis
- Configurações de endereço de devolução, criação de etiquetas, instruções, etc.
- Adicionar automaticamente informações de reembolso à Shopify
Preços
Gratuito
Instalação gratuita
6 devoluções por mês
- Manage returns in one place
- Branded and embedded return page
- Return label
- Eligibility rules
- Return reason and analysis
- Email notifications
Essenciais
$20 / mês
60 devoluções por mês, $0,45 por devolução adicional
- All Free features
- Flexible return solutions
- QR code returns
- Custom domain
- Return page multi-language
- Variant exchange
- Return fee setting
Avaliação gratuita de 7 dias
Gratuito
Instalação gratuita
6 devoluções por mês
- Manage returns in one place
- Branded and embedded return page
- Return label
- Eligibility rules
- Return reason and analysis
- Email notifications
Essenciais
$20 / mês
60 devoluções por mês, $0,45 por devolução adicional
- All Free features
- Flexible return solutions
- QR code returns
- Custom domain
- Return page multi-language
- Variant exchange
- Return fee setting
Avaliação gratuita de 7 dias
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.
440 avaliações
Very happy with this app. Works well and the chat support is always quick and they do their best to help.
I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)
This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.
Turns out, not only is this a good app to use but their customer service is great too.
DO NOT USE THIS APP!!!
We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers.
$7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!
Hi Sonya,
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.
1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.
2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.
3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.
A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.
We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report
4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.
5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.
6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.
We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.
Kind regards,
ParcelPanel Returns & Exchange Team
It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)
Sobre esta aplicação
Lançada
30 de junho de 2023
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Devoluções e trocas , Etiquetas de envioConstruído por Channelwill
Sobre Channelwill
Avaliação média de 5,0
A criar aplicações para a App Store Shopify há 5 anos
SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK
Assistência
Enviar uma mensagemreturns@channelwill.com
Este programador não oferece assistência direta em Português (portugal).