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Automate and manage all your e-commerce shipping in one place with Smart Send by Parcel2Go.
Smart Send is the 100% free shipping management platform by Parcel2Go. Designed with businesses in mind, it enables you to manage all your deliveries from one easy-to-use dashboard. Import your orders, select your delivery service and print multiple labels - all in just a few clicks. Track all your parcels from the same platform and get access to support before, during and after shipping. Spend time on the parts of your business that need it most, and let us handle your business shipping.
Import item details and delivery addresses directly from Shopify
Choose from a variety of great delivery services at the best rates
Manage your deliveries in bulk, from imports to edits
Tailor your delivery preferences for each item you send
Let Shopify notify your customers when we ship your parcels
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
The first couple of weeks were OK. After this, the integration began sporadically failing to pull through orders at random - all orders missing from one date, two or three missing from others but with no pattern and completely at random resulting in missed orders, customer complaints and alot of admin to rectify. I attempted to use the CSV function to work around it after getting no support from Parcel2Go only to find endless issues resulting in data still not being transferred as the Shopify CSV and Parcel2Go mapping would simply not work together no matter how many edits I made.
Prices shown for certain couriers became totally inaccurate to the point that once I had applied shipping showing at around £4 per package and reached checkout, the cost skyrocketed to between £30-£50 per package, resulting in having to start the process over again with alternative options. Set parcel sizes would not apply as they should have, order addresses that were accurate and correct would show faults that had to be manually edited despite being completely fine. All of this meant that a supposedly simple and timesaving process that should have taken minutes ended up taking hours. Live chat offer no solutions, they just tell you to email the help address - emails went totally ignored, literally no response at all, for almost two months now. Filed a refund request to withdraw my balance from prepay to go elsewhere, also ignored. Chased it up and received confirmation of the refund request and the money was removed from prepay but not refunded. Chased up again, was told it had been processed just fine and that it would be another 2-3 business days to receive to refund- this came an went and still no refund, money still not accounted for. Several interactions to chase this up and still just being endlessly told it's been referred to the refunds department.
I hugely regret using this integration, it has caused so many problems which have taken significant time and admin to resolve with absolutely with no care or help from Parcel2Go.
Having spent the better part of £1k through them and being invited to the 'VIP' program (which promises alot but in practice is essentially the same as a.regular account), I had hoped the support would atleast be decent at a basic level and that issues would be raised and resolved. As soon as I actually get my money back, firmly secure in my PayPal, I will be deleting it.
Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.
Construído por Parcel2Go.com
Avaliação média de 3,4
A criar aplicações para a App Store Shopify há 2 anos
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Este programador não oferece assistência direta em Português (portugal).