Parcelify: Shipping Rates , 302 recensioni
In base alla valutazione
App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders.
Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable.
I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others.
I am rating the support team (namely Alex M.) 5/5 stars because of:
Responsiveness (multiple email exchanges within an hour of submitting ticket)
Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support)
Familiarity (problem identified within two email exchanges, temporary fix put into place immediately)
Solutions (instructions on long term fix delivered within two hours of ticket submission)
I am beyond impressed with this app's custom shipping rates feature. It has made managing my Shopify store's shipping so much easier and more efficient. The interface is user-friendly and easy to navigate, and the ability to set custom shipping rates based on weight, location and other factors has saved me so much time and hassle. It has been especially useful in standardizing shipping rates for the wide breadth of products we carry which all have drastically different sizes and weights.
The customer service team is also top-notch. They were quick to respond to my questions and offered helpful solutions when I encountered any issues. I would give Alex 10 Stars if I could!
I highly recommend this app to any Shopify store owner looking to streamline their shipping process. It has greatly improved my store's operations and has given me peace of mind knowing that my customers are receiving accurate shipping rates.
I've been using Parcelify for over a year now and it's really helped simplify my shipping options when I have a wide variety of products that require different box sizes. I did encounter customers reporting a shipping error at checkout, and reached out to support about the issue. Alex helped troubleshoot and discovered where the problem was - my own mistake when assigning the profiles - and explained how to fix it and prevent the issue in the future. Very responsive, clear to understand, and overall a wonderful support experience. I would definitely recommend this app.
We have a business that uses 3 different couriers with 3 different rates for each courier. Parcelify has completely streamlined how we are able to charge shipping and will save our team hours a week on manual work to modify orders. Alex was very responsive with support to help us get everything set up how we need.
I can't recommend this enough for anyone looking to streamline shipping headaches with Shopify!
We've been using Parcelify for a few weeks and have been very impressed. We have several unique shipping issues, all of which were solved very easily using Parcelify. The user interface is very intuitive and we were able to migrate shipping profiles to Parcelify with only about an hour of setup time. We submitted two questions to the Parcelify team during setup, both of which were answered thoroughly and promptly. We highly recommend Parcelify!
Awesome app and awesome company with great support. We have this app on three stores and have always been pleased with the app performance and supports ability to answer all of our questions!
Alex with Customer Support was very responsive and timely. Helped get the issue fixed right away! Thank you!
Hey Aqua Bound! Thank you for the thoughtful review. I'm glad we could help get everything connected.
Alex Mensing was really quick and helpful today. Sorted out my all problem fast and I definitely recommend this Parcelify App++
Fantastic app that solved our convoluted shipping rules. The customer service is also top class with quick, detailed, well thought out responses.