Parcel Panel Order Tracking
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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HORROR - DO NOT INSTALL
(writing this from my 3rd store)
I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.
But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they all won dispute causing me to lose thousands of USD because of this fked up app. DO NOT INSTALL TRUST ME:
You'll regret it, it's full of bugs and doesn't track properly. I'm going to take legal action against this app and they'll see how it is whne you get fked up
Hi there,
Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.
After thoroughly reviewing your accounts, it appears that the problem you're encountering is due to a mismatch between couriers. We have solved this issue already and all your orders are updated with the latest tracking info, you could confirm it on your side. And this issue will not happen again in the future, you could rest assured of that. In terms of the detailed reasons and solution, we have explained to you through our official email, please kindly check your mailbox.
Sincerely apologize that we fell short of your expectations.🙇 And much appreciated for your patience and understadning.
Kind regards,
Parcel Panel
Best tracking app on the app store so far, with tons of customizations! the support is blazing fast. Highly recommended! 10 STARS!!!
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Ellyssa | Parcel Panel
Customer Service is fast and timely! They were able to give me an extended quota as well as removed the branding for me.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
APP works just amazing! Easy to install and use, the tracking page looks great in my shop. It would be better if packages can be tracked by order number/email instead of both.
Thanks! We will consider adding this feature to future updates.
Support clients très rapide et gentil. Je recommande l´application et pour ses informations et pour son support clients
Thank you for your feedback! We're glad to hear that the app is working well for you and that you had an excellent experience with our customer service team. We are committed to maintaining our high level of service and value your recommendation. Please don't hesitate to reach out if you have any further questions or concerns.
So far, the app seems great!
Chat and support are GREAT!!! I had a problem and it was fixed in less than a day. Thank you very much!!!
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
Im very satsfied with this app so far. The support are so professional.
im going to upgrade my plan after my free quota highly recommended
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
The response was really quick and easy to understand. I do think that this app is a little pricey for newcomers, but will be nice later when you get a lot of orders.
Hello there!
Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other help, please do not hesitate to contact us on Live Chat.
Best Regards,
Mig | Parcel Panel
Support is really nice!! Was not even a paying customer and support spent a lot of time making some design changes :)
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel