Parcel Panel Order Tracking
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
Recensioni (4.619)
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In base alla valutazione
Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking.
I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings.
Misleading Information on 'Real-Time' Tracking: What you need to know
I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late.
The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything.
The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop!
I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself.
I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.
Hi there,
Thank you very much for your feedback.
We want to kindly clarify that "Track my orders in real time" means that we sync your orders from Shopify to Parcel Panel in real time, so that all your customers can track the shipping status of their orders from the tracking page in real time. We apologize for the misunderstanding.
Once a customer places an order, the data is immediately transmitted from Shopify to Parcel Panel admin through a Webhook generated by the New Order. However, the speed of shipping information transmission from the carrier is not within our control, as the carrier is the source of this information. It has been observed that some carriers are faster than others, with an average transmission time of 4-6 hours.
Besides, Regarding the DPD UK issue. We have already included the zip code of the order in our API. However, we have noticed that DPD UK does not allow third party tracking apps to access more detailed information. We believe this may be for security purposes, and we completely understand and respect the measures taken by the carrier.
We highly value the experience of every user and are committed to ensuring that our application meets the needs of all users. The reason for our decision to suggest users leave reviews is that we recognize the importance of everyone's feedback in helping us enhance and deliver the utmost quality of service. We wholeheartedly welcome all forms of feedback, whether positive or negative, as we strive to adhere to Shopify's standards and optimize our application for the benefit of all users.
Best Regards,
Parcel Panel
Fast response time and catered to my needs
Service vraiment au top ! Vous nous permettez beaucoup de choses en tant que DropShippers. Continuer vos services merci beaucoup !
Hi,
Thank you for sharing your positive experience with our app. We are thrilled to hear that we were able to assist you quickly and effectively. Your recommendation means a lot to us and we appreciate your support.
If you have any further questions or feedback, please don't hesitate to reach out to us.
Best regards,
Parcel Panel
Top
Great app, with amazing, ultrafast, and super kind customer support. ❤️❤️❤️❤️❤️
Quick customer service, easy to use, very friendly and polite. Would certainly recommend to others who are looking for this service.
Hi there!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!
Best Regards,
Parcel Panel
great customer service :)
very very good support
not have so much to say, but basically good job for them
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | Parcel Panel
Awesome, your employee answered all my questions perfectly and helped me with setting up everything I needed
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
I would like to give 5 stars but I can't. The layout is good, but the page is "waiting for update". So it has no use for the customer!
We are sorry for the bad experience, the problem you said is because the order is on pending status with no tracking info generated temporarily, our system will track them automatically in real-time, so don't worry about this.
We sent an email to you on Oct 25, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.
Enkel att använda, snabb chatt hjälp och lätt att hitta runt!
Hi，
Thank you so much for the lovely comments you have made on our website. We are really pleased that you have been satisfied with our products and services. If you have any questions, please kindly contact us any time!!
Best regards
Parcel Panel