CWILL Order Tracking
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Hi Andre,
We sincerely apologize for the difficulty you experienced reaching our live chat support. We understand how frustrating it can be to encounter an issue and not be able to reach someone for assistance when needed.
Our team has reached out to you several times to better understand the issue and provide assistance, but unfortunately, we have not yet received a response. We remain available and would genuinely appreciate the opportunity to address your concerns and resolve any outstanding issues.
Please feel free to respond to our email or contact our support team at your convenience. We’ll be happy to assist you.
Kind regards,
CWILL Order Tracking Team
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.
Hi Graphene X,
We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that.
We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution.
We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese.
Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future.
We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you.
Best wishes,
ParcelPanel
AVOID!
Only good for small sites with under 10 sales.
Useless with large volumes!!!
Emails only send 60% of the time
Tracking has 15% error rate with wrong carrier.
NOT REAL TIME TRACKING!
Additional charges for adding new tracking to exsisting order!
These Reviews are from another app called Trackingmore and also Parcel Panel, they some how changed the company name and only took positive reviews !
Hi,
Thank you for sharing your feedback. We take every merchant review seriously and have reviewed the available records related to this case.
Based on the usage and system logs we were able to check, we could not verify the figures mentioned in the review, including the reported email delivery rate, tracking error rate, real-time tracking concerns, or additional charge claims.
If there were specific orders, tracking numbers, email notifications, or billing records related to these concerns, our team would be happy to investigate them further and provide a clear explanation.
CWILL Order Tracking is designed to help merchants provide a reliable branded tracking experience, and we remain committed to supporting merchants with any product-related issues that can be reviewed through specific data or examples.
Please feel free to contact our support team with the relevant details, and we’ll be glad to assist.
CWILL Order Tracking Team
UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.
This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!
Hi there!
Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to change order tracking details. The problem you have met was a keywords hiding issue. Please rest assured that we have modified it and everything works well on your account. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Way too expensive for what I want/need. As a small business, $60 to export less than 100 files is ridiculous.
Hi Team,
We're truly sorry that our service did not meet your expectations. Our team is doing its best to reach out and support your business. A customized solution tailored to your needs has already been shared—both via email and live chat—and it should help address your concerns regarding the plan pricing.
Additionally, our team noticed that your plan's quota has been fully used, and you're currently consuming additional quota. We recommend upgrading soon to avoid any overage charges. We've also shared a customized solution for this quota issue in live chat.
We look forward to hearing from you there!
Warm regards,
ParcelWILL Team
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning
If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening.
Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There,
Hope you are doing well.
Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows:
We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund.
Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused.
To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter.
We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues.
If you have any further questions or concerns, don’t hesitate to reach out.
Best regards,
Parcel Panel Support Team
Additional 40$ just for simple auto-translation tracking page. No thank you!
Hi Team,
Hope you’re doing well! This is ParcelWILL Support reaching out.
We’ve taken your feedback about pricing very seriously and truly appreciate you sharing your thoughts with us. Our team has already followed up via our official email and live chat to explain our pricing structure and offer you a customized service proposal.
We noticed that ParcelWILL Order Tracking has been uninstalled from your store, and we sincerely hope we might have the opportunity to welcome you back. Would you be open to giving ParcelWILL another try? This time, we’re committed to providing you with a smoother, more supportive experience — tailored to what matters most to your business.
We’d love to hear from you and explore how we can better meet your needs. Looking forward to your reply!
Best regards,
The ParcelWILL Team
Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.
Hello Mister Gift,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your business, and it’s disappointing to learn that we didn’t meet your expectations, especially with your Colis Privé orders.
Even though you’ve uninstalled our app, we’re committed to providing you with a comprehensive report on this matter. Additionally, our manager will reach out to you personally to discuss the findings and address any outstanding concerns.
We appreciate your past support and trust in our service, and we value the chance to improve based on your experience.
Best regards,
ParcelPanel Team
This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.
Hi there,
Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between.
In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly.
If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can.
Warm regards,
Parcel Panel Team
