ParcelWILL Order Tracking
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Avaliações (2 371)
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Way too expensive for what I want/need. As a small business, $60 to export less than 100 files is ridiculous.
Hi Team,
Our team has followed up with you in detail via your contact email, offering personalized, one-on-one assistance tailored to your needs. We would be delighted to connect with you at your earliest convenience to explore how we might collaborate moving forward.
We also noticed that you’ve been a valued user of ParcelWILL for over a year now, and we truly appreciate the trust you’ve placed in us. Should there be any concerns or feedback you'd like to share, we’d be more than happy to listen and help—ensuring your experience continues to be a positive one.
Looking forward to your reply to help us move forward.
Warm regards,
ParcelWILL Team
Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend
Hi Team,
This is ParcelWILL reaching out. We truly appreciate the conversations we’ve had with you over live chat, and we’d be honored to continue building our partnership together.
Regarding the tracking link synchronization you mentioned — we’re delighted to share that our team has already implemented a solution for you. Our system seamlessly supports this feature, so you can enjoy reliable, real‑time tracking updates moving forward.
Beyond that, we’d love to explore how we can tailor our services even more closely to your workflow and goals. Whether it’s streamlining your shipping process, customizing reporting, or adding specific features you need — we’re here to listen and co‑create solutions that truly fit your business.
Whenever you’re ready to chat further, we’d be happy to continue the conversation in whatever format works best for you. Looking forward to hearing your thoughts!
Best regards
Zoey
ParcelWILL Support Team
UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.
This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!
Hi there!
Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to change order tracking details. The problem you have met was a keywords hiding issue. Please rest assured that we have modified it and everything works well on your account. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.
Hello Mister Gift,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your business, and it’s disappointing to learn that we didn’t meet your expectations, especially with your Colis Privé orders.
Even though you’ve uninstalled our app, we’re committed to providing you with a comprehensive report on this matter. Additionally, our manager will reach out to you personally to discuss the findings and address any outstanding concerns.
We appreciate your past support and trust in our service, and we value the chance to improve based on your experience.
Best regards,
ParcelPanel Team
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning
If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening.
Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There,
Hope you are doing well.
Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows:
We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund.
Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused.
To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter.
We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues.
If you have any further questions or concerns, don’t hesitate to reach out.
Best regards,
Parcel Panel Support Team
Me cobraron
50,31 €. desproporcionado por un servicio que ni usé, son unos abusivos!!!. No lo recomendaría.
Hola,
Esperamos que estés bien.
Somos el equipo de ParcelWILL.
Lamentamos mucho que tu experiencia no haya sido tan satisfactoria como debería haber sido, eso es algo que nunca queremos para nuestros usuarios.
Hemos analizado detenidamente el problema de facturación que mencionas. Parece que anteriormente iniciaste una prueba gratuita de nuestra aplicación y no hemos encontrado ningún registro de que se cancelara antes de que finalizara el periodo de prueba. Solo para que lo sepas, de acuerdo con la política de suscripción de Shopify, si una prueba no se cancela con antelación, se convertirá automáticamente en una suscripción de pago (algo de lo que siempre queremos asegurarnos de que nuestros usuarios sean conscientes).
Dicho esto, entendemos perfectamente que esto pueda resultar confuso, ¡y estamos aquí para ayudarte! En breve nos pondremos en contacto contigo por correo electrónico para explicarte lo que ha sucedido y buscar juntos una solución que te parezca justa.
Muchas gracias por darnos la oportunidad de solucionar el problema. Te agradecemos sinceramente que te hayas puesto en contacto con nosotros.
Atentamente,
Equipo de ParcelWILL
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese.
Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future.
We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you.
Best wishes,
ParcelPanel
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.
Hi Graphene X,
We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that.
We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution.
We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well so we would suggest go and try some other apps their plan is like a premium amount you won't get good features. If you care about your brand value and you have a stable business.
Hi, thanks for your feedback.
We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with multiple fulfillments. When an order contains several fulfillments like fulfillment 1 and fulfillment 2, order F1 and F2 will be correspondingly displayed on your Tracking Page, so that when your customers track this order, they can click F1 and F2 to check different item's status.
Actually, after your installation, ParcelPanel synced almost 40000 orders for you in total and it worked very well, your customers tracked their orders almost 30,000 times through ParcelPanel Tracking Service.
Yesterday, you insisted on asking us for a refund. We hope you to provide some screenshots of ParcelPanel's poor work, but did not receive any relevant response.
Look forward to your reply
would leave 1 star if I could. signed up on a free plan which is supposed to have a quota of 20, however after installing the app it showed 0 as quota available. Very misleading money grabbers. Stay well away!!!
Hello there!
Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota.
I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you.
I look forward to chatting with you!
Lexie | Parcel Panel