Parcel Panel Order Tracking

Parcel Panel Order Tracking

Avaliações (5 001)

Avaliação geral
5
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
7 de novembro de 2024

Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.

Mister Gift
França
12 meses usando a aplicação
Questão respondida por Channelwill 8 de novembro de 2024

Hello Mister Gift,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your ...

Editado a 30 de novembro de 2024

UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.

This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another ...

The Nichole Collection
Estados Unidos
Aproximadamente 2 anos usando a aplicação
Questão respondida por Channelwill 14 de novembro de 2022

Hi there!

Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to ...

10 de janeiro de 2021

Not good for big stores. Prices too high. And take care...there is no customer service. They didn´t answer by chat and by email. Not recomended

DepiLife™
Chile
Quase 2 anos usando a aplicação
Questão respondida por Channelwill 15 de janeiro de 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

2 de outubro de 2023

For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry ...

SPINGAR.COM
Países Baixos
9 meses usando a aplicação
Questão respondida por Channelwill 27 de dezembro de 2023

Hi,

Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier' ...

20 de janeiro de 2024

This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't ...

Berbax
Estados Unidos
4 meses usando a aplicação
Questão respondida por Channelwill 24 de janeiro de 2024

Hi there,

Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift ...

30 de outubro de 2023

Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.

Graphene X
Hong Kong, RAE da China
4 meses usando a aplicação
Questão respondida por Channelwill 31 de outubro de 2023

Hi Graphene X,

We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that ...

11 de julho de 2023

HORROR - DO NOT INSTALL
(writing this from my 3rd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Sult Scent
Estados Unidos
3 meses usando a aplicação
Questão respondida por Channelwill 12 de julho de 2023

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

Editado a 2 de janeiro de 2021

The app is good but not for big stores. I am using it but I have to find a better solution. When you start to have many orders, the price is increasing too much for the service. Others reviews saying "cheap" are not doing business obviously, maybe fake comments.

Le Stylistic
França
Aproximadamente 2 meses usando a aplicação
Questão respondida por Channelwill 15 de janeiro de 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

11 de julho de 2023

HORROR - DO NOT INSTALL
(writing this from my 2nd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Provocia
Estados Unidos
Aproximadamente 2 meses usando a aplicação
Questão respondida por Channelwill 12 de julho de 2023

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

12 de agosto de 2020

This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well ...

My Dream Store
Índia
20 dias usando a aplicação
Questão respondida por Channelwill 12 de agosto de 2020

Hi, thanks for your feedback.

We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with ...