Parcel Panel Order Tracking , 3 117 avaliações

Avaliação geral
5
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
25 de dezembro de 2021

would leave 1 star if I could. signed up on a free plan which is supposed to have a quota of 20, however after installing the app it showed 0 as quota available. Very misleading money grabbers. Stay well away!!!

Nutriop Longevity
Reino Unido
15 days usando a aplicação
Questão respondida por Channelwill 26 de dezembro de 2021

Hello there!

Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota.

I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you.

I look forward to chatting with you!

Lexie | Parcel Panel

30 de março de 2021

Do not install this app. The customer service is cheap. They invest money in cheap labor with poor quality.
Please, download better apps to track your orders.

Sophie's Essence
Estados Unidos
2 days usando a aplicação
Questão respondida por Channelwill 30 de março de 2021

Update:

Hi Sophie's Essence,

I just found you have reinstalled ParcelPanel, thanks for your trust, really appreciate that, so we can discuss a particular solution specially provided for you.

A detailed solution has been sent to you via your account email address: info@sophiesessence.com

Looking forward to your reply soon.

Hi team,

Liam here, the manager from ParcelPanel develop team, hope you are doing very well.

We are so sorry for your bad experience with ParcelPanel, give us an opportunity to get all your issues resolved.

I sent you a solution specially provided for you via your account email address, please kindly have a check.

Looking forward to your reply.

Best Regards

12 de fevereiro de 2021

GARBAGE APP - After installation only seeing the message parcel panel uses cookies and If you use Safari 11 or later, go to the Preferences section of your browser settings, open the Privacy tab and uncheck the Prevent cross-site tracking checkbox. Couldn't find the dashboard option to setup my page. I reopened the app but nothing worked. Not Worth the Penny

Uniqcarts
Índia
11 minutes usando a aplicação
Questão respondida por Channelwill 12 de fevereiro de 2021

Hi team,

ParcelPanel support team here, sincerely sorry for the inconvenience.

One of our support team has emailed you, please have a check.
We can solve the issue for you.

Regards

16 de fevereiro de 2019

App does not work. Followed install directions exactly. track order page just shows a bunch of chinese symbols at upper left on a white blank page. Useless!

JandK Shops
Estados Unidos
9 minutes usando a aplicação
Questão respondida por Channelwill 5 de março de 2019

Hi, I am sorry for the inconvenience. We check our records and test again in many shops. But we didn't see the issue you mentioned. You can contact us for support, we will do our best to help. Thanks!

Editado a 27 de abril de 2022

UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements.
The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.

Canvas by Numbers USA
Espanha
Questão respondida por Channelwill 24 de dezembro de 2021

Hello there!

Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. For the tracking customization, you can edit using our Custom HTML function. For the hiding of tracking number, you can find it in our Display options-Tracking number.

I am more than happy to help resolve all other issues in details so I'm going to follow up with you in our Live Chat.

I look forward to chatting with you!

Lexie | Parcel Panel