Parcel Panel Order Tracking
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
- 価格設定
-
無料プランあり。 無料体験あり。
- ハイライト
- アメリカのビジネスに人気
- 管理画面で直接操作
- 最新テーマに対応
- 評価
- 5.0 (4,696)
- 開発者
- Channelwill
特集の画像ギャラリー
ParcelPanel: WISMOチケットを減らし、顧客の忠誠心を育み、売上を促進します。
リアルタイムで注文を追跡し、顧客が苦情を言う前に例外を解決します。自動的に配送通知を送信して、顧客に最新情報を提供します。ブランド化された多言語対応の追跡ページを作成し、豊富なカスタマイズで「注文はどこ?」という質問をなくしましょう。スマートなアップセルシステムで売上を増加させます。強力な分析機能を活用して、配送ソリューションを最適化します。1クリックで中国原産の詳細を隠せるため、ドロップシッピングに最適です。サポートが必要ですか?ライブチャットまたはメールで24時間いつでもお問い合わせください。
- 注文とラストマイル配送を追跡し、配送情報をPayPalと同期します。
- 配送通知で顧客とエンゲージし、ParcelPanelでシームレスな体験を提供します。
- カスタマイズ可能なブランドの追跡ページで、WISMO問い合わせを削減。
- 1クリックで中国起源の詳細を非表示に、ドロップシッピングビジネスに最適。
- スマートアップセルシステム、配送保護、強力な分析、24/7サポート。
- ハイライト
- アメリカのビジネスに人気
- 管理画面で直接操作
- 最新テーマに対応
言語
ドイツ語、 英語、 スペイン語、 フランス語、 中国語 (簡体字)、 イタリア語、 中国語 (繁体字)、 スウェーデン語、 オランダ語、 ポルトガル語 (ブラジル)、 チェコ語、 デンマーク語、 フィンランド語、 日本語、 韓国語、 ノルウェー語 (ブークモール)、 ポーランド語、 タイ語、 トルコ語、 ポルトガル語 (ポルトガル)、と ノルウェー語
連携対象システム・アプリ
Shopify Flow, チェックアウト, Loox, Klaviyo, Judge.me, PageFly, Gorgias, Yotpo価格設定
無料
無料
- 20件の注文/月
- 1500以上の配送業者に対応
- リアルタイムでの追跡
- ブランド化された追跡ページ
- スマートなダッシュボード
- 基本的な分析機能
- Shopify専用
エッセンシャル
$11 /月
または$108/年で18%お得
追加割り当てごとに 0.05 ドル
- 200件の注文/月
- スマートアップセル
- 購入後EDD
- カスタム配送状況
- 配送通知
- 配送保護
- 高度な分析
7日間の無料体験
プロフェッショナル
$59 /月
または$564/年で20%お得
追加割り当てごとに 0.05 ドル
- 2,000件の注文/月
- 自動翻訳
- 購入前EDD
- CSV&PDFエクスポート
- Klaviyo、Gorgias、Yotpo、Zendesk、PayPal統合
- API&Webhook
7日間の無料体験
エンタープライズ
$479 /月
または$4,548/年で21%お得
追加割り当てごとに 0.05 ドル
- 25,000件の注文/月
- 専用の追跡チャネル
- カスタム統合
- カスタマーサクセスマネージャー
- 専用のオンボーディングと優先サポート
7日間の無料体験
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (4,696)
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!
Changing to 5 STARS 29/11/24:
Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.
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Was really excited to download this app, the customer service from outset was really good and we had high hopes.
On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).
However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.
This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).
What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.
The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.
This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.
I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.
More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.
I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.
Hi there,
Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.
For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.
We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Excellent App with Top-Notch Support
The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.
A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.
For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!
awesome, support is great and we love that our clients can track their parcels worldwide on their own!
Fast and reliable customer support. And the Tracking app is great been using it for years now.
サポート
Parcel Panel Order Trackingに関するご質問にはChannelwillがお答えいたします。
開発者
WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK
公開日
2019年1月25日 · 変更ログ