Passport Shipping

From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?

So far, I can not get a customer service rep to help. I followed all of the steps to enable DDP international shipping per their setup guide, but it isn't working at all, and I cannot get ahold of anyone at Passport App to assist. I'll update if anyone ever gets back to me via the multiple "support" channels they offer.

The integration messed up the product pricing in my store somehow and was charging customers less based on location. Myself and Shopify reps could not get ahold of anyone from this company to help with the situation. After 3 weeks of no help or response from multiple attempts, I deleted the app and won't be back.