Passport Shipping

Makes the process of handling international shipments much much easier. Plus, our customers are able to get much clearer view of actual costs for delivery and customs. We have most definitely had less complaints about 'surpirse' customs and duties charges since using this app. So on the whole very good service to have setup if you ship internationally often.

Overall Review: Is Passport 100 percent perfect and on autopilot? No, I wouldn't say that. But they do allow/enable us to ship internationally all over the world to many customers that we wouldn't have been otherwise able to.

Biggest issues are typically when stuff gets lost or there are issues with final mile carriers/customs. Much harder to deal with those issues than with US based, domestic carriers. Of course that is to be expected but it still seems like this could be streamlined a bit. Also, handoffs between Passport CS and our own CS can sometimes be a bit clunky. Also probably to be somewhat expected as they can't know 100 percent everything about our brand.

They're open to being held accountable and have also been open to giving more regular custom reporting to help us evaluate effectiveness of the partnership. Be prepared to spend some time vetting and evaluating the successfulness of opening up international options-this is not an autopilot type of situation all the time.

Passport Shipping stands out among international shipping solutions for its unparalleled affordability without compromising on service. Its seamless integration into the Shopify ecosystem simplifies order viewing and fulfillment. The app provides transparency, allowing customers to track their orders from warehouse to doorstep. Automated documentation eliminates tedious paperwork, and their top-notch customer support is commendable. Set up is quick and hassle-free, making it an invaluable asset for those looking to enhance their international shipping process and customer experience. Highly recommended!

It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.

Passport makes international shipping possible for brands who aren't otherwise ready to expand in that direction. The shipping speeds are not the fastest (hence the 1 star knockdown), but that's really what makes the service affordable. I would definitely recommend for anyone looking to slowly test the international waters. Their customer service is super helpful, as well.

Our store uses Passport Shipping for shipping DDU to EU, UK, Australia, NZ, and a few other European countries that are not in the EU. It works exceedingly well, except that shipping times can be up to a month if a delay is occurring in one of the destination countries. And there is always a strike or a weather event somewhere. So our average ship time is 3 weeks or so.

Beyond the shipping time, the integration is seamless. Passport takes care of all of the taxes (VAT/GST/PST/ETC), duties and fees, and we get to concentrate on growing our business.

The Passport customer support are very responsive and helpful. All in all, great App, great business partner.

I heard about Passport from my 3PL when I was looking for international shipping, and my experience with Passport could've hardly been any better. All duties are taken care of when shipping to Europe from my American warehouse. The ability to not be bothered with taxes and import fees frees up so much time. It also takes care of reporting since it's Passport's details that get logged with border customs teams. Love it.

The only reason I deducted 1 star is due to some of their last-mile partners (the local delivery companies that work with them) have horrible online reviews and unfortunately the same has been communicated by my customers. I would say the successful delivery rate is close to 95% with almost all issues pertaining to the delivery company and not the customer. I'm completely at peace with a 95% delivery rate and it doesn't bother me, but a better customer experience in the cases where they didn't get the package or the local delivery company was uncooperative would've definitely been ideal. But I reckon all logistics companies dealing with independent last-mile delivery companies are facing this issue, so I won't hold this against Passport. Definitely recommend.

Very easy to set up, and support is active. It does seem to take ages to get to the customer internationally though. We have some orders that take about a month and then we can't file a claim because it eventually shows up.

We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.

Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.