PayWhirl Subscriptions
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (245)
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Using this app for some time now and I'm in love with the customer service. It's really exceptional. "PayWhirl" is a small team and they are working around the clock to accommodate customers' needs. Asked them to make some custom changes, and they did it very quickly, answered all the questions, and made sure that I'm happy with how everything works. It's a very responsive team, so even IF you may experience some issues you can rest assured that you won't be left on your own.
Excellent customer support. Quick and easy way to add subscriptions to all my products. Very good value.
The customer service is impeccable. They usually reply quickly and are willing to go above and beyond in service. I absolutely LOVE the app.
I've been using PayWhirl for over a year and absolutely love it. I've tried a bunch of subscription payment apps out there and they are hands down the best that I've seen.
Their support is always so quick and responsive.
App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.
Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.
The customer service is simply amazing! I recently switched over to PayWhirl from Bold and needed some help getting rid of the old Bold app. Not only did the PayWhirl team remove it, but they also made sure that I had everything properly integrated on the PayWhirl side - on New Years Eve! I'm blown away. And I love the look of the subscriptions! Highly recommend!
This App is truly terrible, I lost many regular customers as this app has a bug where it stores your customers cards and then empties their accounts. Avoid!
We're sorry to hear about your experience with PayWhirl. We help thousands of merchants process subscriptions and other types of recurring payments successfully on Shopify. Upon reviewing your account, it looks like the issue stemmed from a unique scenario whereby your account was paused due to nonpayment and then resumed after several months of inactivity. Because your subscriptions were still active, it caused some customers to be billed for the months while the app was inactive after you resumed service. However, this could have been avoided easily by pausing subscriptions during the months you weren't shipping or reviewing your account before continuing service. Our support team is always happy to assist or answer questions from merchants and is available via live chat, phone, or email if you want to circle back.
PayWhirl have been incredible and I'd recommend them without a doubt! I love that they listen to your suggestions and work to action them, they keep you updated and are so quick at responding to any queries. I left another well known platform to join PayWhirl and have never looked back. The integration process is super easy with so many really helpful features that just keep on improving! Even bringing out new features I never realised I needed. Couldn't be happier!
Paywhirl is a great subscription app, really easy to use and set up and the support is excellent. New features added regularly, and very quick response if any questions
Great app & customer support!