PayWhirl Subscription Payments

Thank you for taking the time to leave a review and share your feedback with us. We genuinely appreciate your honest insights, as they help us continually strive to improve our product. We’re sorry to hear that your experience with PayWhirl wasn’t up to our standard when you wrote this review, and we acknowledge the frustration that some of the features and issues you pointed out may have caused.

Since 2021, we have been working diligently to enhance our Shopify app and we’re excited to share some significant updates that directly address the concerns you’ve listed:

Enhanced Reporting & Analytics: We have greatly expanded our reporting and analytics features to give you more actionable insights into your subscriptions.

Product Swap Support: Customers can now easily swap products within their subscriptions, providing a more flexible experience.

Post-Checkout Account Creation: We've introduced options to streamline the checkout process, including post-checkout account creation prompts.

Subscription Renewal Timing: We’ve refined our system to ensure subscription renewals align closely with the customer’s original sign-up time.

Cancellation Improvements: We have bolstered our cancellation process to prevent unintended renewals and charges. We've also launched support for setting up cancellation prevention workflows to encourage customers to stay subscribed.

Upselling, Cross-Selling & Discounts: We have introduced features to help merchants offer one-time purchase discounts and effectively upsell or cross-sell products.

We understand that our integration with Shopify checkout is valued, and we are committed to bringing our Shopify app experience in line with the high standards of our external software.

We would be thrilled to have you revisit PayWhirl and explore these new features. Our customer support team is also on standby to assist with any questions or to guide you through the updates. We aim to offer an app that is robust and feature-rich and meets the specific needs of Shopify merchants like you.

Thank you again for your review, and we hope we can turn your experience around with these improvements.

Warmest regards,
PayWhirl Team

Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.

We're sorry to hear about your experience with PayWhirl. We help thousands of merchants process subscriptions and other types of recurring payments successfully on Shopify. Upon reviewing your account, it looks like the issue stemmed from a unique scenario whereby your account was paused due to nonpayment and then resumed after several months of inactivity. Because your subscriptions were still active, it caused some customers to be billed for the months while the app was inactive after you resumed service. However, this could have been avoided easily by pausing subscriptions during the months you weren't shipping or reviewing your account before continuing service. Our support team is always happy to assist or answer questions from merchants and is available via live chat, phone, or email if you want to circle back.