Pop‑Up Hero: Pop Ups & Banners

Thank you for your feedback. Our app is free to use, and many customers, including yourself, have utilized it without any initial payment. The app clearly states the 2000-view limit each time you enter, which is visible on every screen.

We aim to provide a transparent and valuable service, and we apologize if our subscription model caused any confusion. Our support team is always here to help clarify any questions.

I appreciate your understanding.

Dear NTC & SONS,

We sincerely apologize for the inconvenience you experienced. Unfortunately, a rare outage with our cloud provider caused the service disruption. This was the first time in 3 years that our service has been impacted in this way. We completely understand your frustration and hope you'll consider giving us another try. We're committed to delivering the reliable service you've come to expect.

Thank you for your understanding.

Dear Jeff,

Thank you for your candid review of our Pop-ups app. We’re genuinely sorry to hear that your experience hasn’t been as successful as we both would have hoped.

We want to acknowledge your issues, particularly with the URL setup and pop-up frequency. Your feedback is invaluable, and we may have had some miscommunication. We appreciate your patience and the time you took to work with us through these challenges.

Our support conversations show that we’ve made every effort to assist and troubleshoot the problems you encountered. We’re committed to continuous improvement, and your experience has highlighted areas where we can improve. Rest assured, we take your feedback seriously to enhance our app and support process.

Your satisfaction is our top priority. We’re here to help you make the most out of our app, and we’d love another chance to get this right. Please reach out if there’s anything more we can do to assist or if you have further suggestions.

Thank you for allowing us to serve you better.

Hi Álvaro,

I'm genuinely sorry for your trouble with our app and our delayed response. The short delay was due to a rush of new customers, and we appreciate your patience.

Your satisfaction is our priority, and we appreciate your patience.

Best regards,
AdPerfect Support

I'm sorry to hear about the trouble you've experienced. Sometimes, the issue might be due to not clicking 'Save' in the Shopify theme editor, which is necessary to activate the app correctly. Please ensure this step is completed, and if you're still facing any issues, we're here to help!

I'm sorry to hear you're experiencing issues with our app. Having reviewed your account, we verified that your announcement bar is live and logging both views and clicks. Everything appears to be functioning correctly, which leaves us a bit puzzled as to the exact issue you're facing.

We also tried reaching out to you via email and direct chat to better understand your concern, but unfortunately, we haven't received a response yet.

Can we arrange a time that suits you to discuss this? Please feel free to respond to our attempts at contact or write us directly - we're eager to help.

Thank you for your understanding and patience.

The AdPerfect Support Team.

I am sincerely sorry to hear about your recent experience with our Shopify app and the distress this has caused. It's disheartening to learn about such incidents as they are completely against our company's values and professional standards. We strive to provide excellent service and support to all our customers, and I regret to hear that we fell short in your case.

Firstly, please allow me to apologize for the technical issues you experienced with the app, and more importantly, for the lack of response from our customer service team. We are currently investigating this matter and we are committed to improving our communication channels.

With regards to the allegations about harassment, I assure you that our company in no way endorses, encourages, or engages in such actions. Respect and privacy are cornerstones of our business ethics. If this situation has occurred, it's certainly not representative of our ethos and we condemn it in the strongest terms.

I kindly request you to share more detailed information about these incidents at your earliest convenience. We take such matters very seriously and will promptly conduct a thorough internal investigation. If any employee or associate of our company is found to be involved in such activities, we will take appropriate actions.

Our primary goal is to help our customers succeed in their business by providing effective tools and excellent customer support. We're sorry that you had a different experience, but please know that we value your feedback and we are more than willing to help in any way possible to improve your experience and restore your trust in our app.

Thank you for your patience and understanding while we work to resolve this situation. We are committed to turning this around for you.

The AdPerfect Support Team.