Wholesale Hero & B2B Pricing

24/01/2024. This app has been a rollercoaster of ups and downs.

When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved.

However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout.

I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders.

Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.

i love the functionality of this app. works best if your a whole sale customer. the improvements i would suggest is allowing tier prices to be updated using cvs file. overall love it and The concept is simple. Customer service was responsive and helpful.

App is perfect for our needs. Which is basically allowing our wholesale buyers to login and get their own pricing we have given them and checkout. App add some initial issues however the team fixed it as quick as they can via online chat.

First, I am not a big fan of shopify, somehow they have done great in Marketing and now charge huge amounts to have a website. I am hoping there "backend" in terms of acquiring more customers is much better. With that I was looking for an inexpensive option for dynamic pricing and table for my website. Wholesale Hero was the best, I have tried 5 before I went with them. There support is GREAT!, they made all changes that were asked. Any issues that came up was resolved within 24 hours. And the price is VERY REASONABLE. Thank you Wholesale hero, much appreciated!

I used this app to create an incentive for people to create a user on the shop I created. Works as it should, and the customer support is fabulous! Took not even a minute to get a response and the customer support representative was very helpful and took the time to take my issue seriously. Do recommend.

i am using this app, it is working well but do not support floating cart ,guys on support are also good,they also response from whatsapp

Well working app as expected for me. I had to give special discount to my customers so they will buy more and this app does same. Thank you for making this app. The support team is very quick in response while chatting with them on any concern.

Good application for wholesaler and good service! Thank you!
I had a problem with the app but the agent helped me find the solution to this problem!

Great!! This app is very good. Also, their support is even better. I sincerely want this app to be used on many websites.

Its still very early days for us with this app but so far so good. The team have been helpful in making amendments based on our requirements. The only downside so far is that I am unable to do a bulk upload of products, but all other features seem to be very good.