Avaliações (5)
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1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0:
Support: Messages can be ignored for days, with no replies.
Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details.
UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported.
Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy.
Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback.
In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.
THIRD CLASS APP DOES NOT WORK PROPERLY
This store opened nov7 and closed nov 10 and is not a live store they are an Amazon seller wanting out database and has been reported as Fraud. They are outside the USA. This is an ugly practice. We strive to support everyone as they all have the owners person line and email.
Submitted a request for customer service twice with no response. App is difficult to use and is not suitable for loading groups of products at one time. App didn't list for me any products that could be used on Shopify store sales channel (all products were POS). This app shouldn't be listed on Shopify.
We are very sorry to hear that you need assistance. We do not have any emails or call log from your company? Please feel free to call us as we work very hard to support every client. 201-620-7400 8am-3pm Est.
We also have a very extensive Youtube video on the APP page that has given many clients support from start to finish. This step by step video, will aid you in downloading the app to integrating collections, products, price updates, order syncing, processing orders and explaining formats for online or brick and mortar business models. We take serious pride in our APP since there is nothing offered like this in the pet industry. Please call.