Opinew Tuotearvostelu UGC
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Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
If there is a problem, support is very quick to respond and very helpful.
Good customer service almost 100% of the time, there was one point where it cut off and I had to start with a new customer rep but besides that really well, fast and helped me with my issues
Thank you for your honest feedback!
We’re happy you had a positive experience with our customer service, and we’ll work on making sure every interaction is seamless.
The Opinew team 🌟
I was having trouble with this app and reached out to them and they fixed all my issues right away.
Hi,
Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need anything in the future, please reach out to our Live Chat support and we'll be happy to help.
Have a fantastic day,
Customer Success Team | Opinew
I don't have experience of any other product reviews apps, but I have to say the support on Opinew is very good. They reply within minutes and they always see through the request, even in a different timezone. They also keep adding new features, which keeps my reviews fresh and up-to-date. John-Paris Kent
Great support - very responsive and helpful. A little heavy to load, so I wish it were faster, but it does everything it purposes to do and does it capably.
Thank you for your 4-star rating and for taking the time to give us your feedback. We're glad to hear that you found our support team responsive and helpful.
We understand your concerns about the load time, and we appreciate your patience. While we aim to provide a seamless experience, there are times when certain factors can affect the speed of loading. We assure you that we are continually working to optimize our performance.
Your feedback is valuable to us and we’ll be sure to consider these points as we work to improve. We look forward to serving you better in the future.
Best regards,
The Opinew Team
Good app and we used this app for 1 year. But unfortunately, we are not happy with this app now because the app has poor customization of review format.....
Thank you for taking the time to share your experience with us. We're glad to hear that our app has been part of your journey for a year, but we're sorry to learn that you're finding customizing the review format challenging now.
Your feedback is integral to our continuous improvement. Our development team is always working on updates to enhance the customization feature. Meanwhile, we'd love to assist you in getting the most out of our app. If you haven't gone through our customization guide yet, we encourage you to do so. It might be of great help.
If you continue to encounter difficulty, please reach out to our support team via the in-app chat. We assure you that our team will guide you through everything as soon as they can.
Your satisfaction is our priority and we look forward to resolving this issue soon. We appreciate your feedback.
- The Opinew Team
It's a good app and overall I'm happy with it. They helped me to import reviews from another app by creating an integration. It only took 2 days to do that. I gave it 4 starts instead of 5 because once you achieve your quota of imported reviews from Amazon, eBays and etc, you actually run out of quota, it means you are not able to import again unless you upgrade the plan.
Hi,
Thank you for leaving us a review and we're glad to hear you are happy with Opinew!
Regarding the review import quota: you can still import reviews without upgrading the plan by deleting some of the reviews you have previously imported. This will remove the limitation and allow you to import new ones.
I hope that helps,
Have a wonderful day!
Customer Success Team | Opinew
Great support team. Very keen on helping and finding solutions even if the app is not offering a specific feature (yet).
Hi,
Thank you for your review!
We are so glad to hear that you had a positive experience with our support team. We take pride in providing excellent support and are always happy to help our customers find solutions to their challenges, even if the app doesn't currently offer a specific feature. We will continue to work hard to provide the best possible experience.
Have a wonderful day,
Opinew team
Great!