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Don't be fooled by 4.9 stars. The app is really horrible, I wish I could give zero star. It messed up all my reviews. The export excel file is like shit, all my reviews are all messed up. Not able to recover back... Plus, the reviews imported by this app was not able to export out, beware! Sometimes it won't be able to import reviews too. The support also very bad. Each time you have to wait at least half an hour...The support also not friendly to speak to...It is the worst app I ever encounter, not worth a cent..
Sorry you had a bad experience. However in the 2 months you used our app, you contacted us 8 times and we helped you with the setup, all sorts of small adjustments, any queries related to how the app works. You were a very demanding customer, on the cheapest plan, but still got the full 7 days a week support, with replies within 30min or quicker.
After looking at the transcripts, support was always in a professional manner - can you please send me an example to support@opinew.com where you think it was rude or inappropriate? Maybe I have missed something?
Regarding exports - all the organic reviews can be exported, imported ones cannot. You need to find another importer tool to import those. That's to prevent people from importing via Opinew and then going to a free app with all the reviews. It's just fair IMHO.
Aplicativo excelente! Recomendo muito funcional e fácil instalação. A configuração do e-mail podia ser mais exemplificada.
Olá, estamos muito felizes que você esteja desfrutando do nosso aplicativo e que a instalação tenha sido fácil para você. Apreciamos muito a sua recomendação!
Entendemos que você acha que a configuração do e-mail poderia ser mais exemplificada. Sua opinião é crucial para aprimorar nossa plataforma e estamos sempre em busca de melhorias baseadas em feedbacks como o seu.
Por favor, não hesite em contactar nossa equipe de suporte se precisar de mais assistência ou se tiver mais comments para compartilhar. Valorizamos sua opinião e estamos sempre prontos para ajudar.
Muito obrigado pelo seu valioso feedback,
Equipe Opinew.
great review app, i can easily import reviews from ebay, amazon etc witch is great for a new store..
Hi there,
We're absolutely thrilled to hear that you're finding our Opinew Product Reviews App useful! We designed it with the aim to make importing reviews from various platforms like eBay, Amazon, etc., easy and seamless, and it's great that it's serving your new store well.
Your positive feedback encourages us to continue our work to improve and bring even more value to our users. If you have any further suggestions or need help with anything at all, please don't hesitate to reach out to our support team.
Once again, thank you for taking the time to share your positive experience. Your feedback is greatly appreciated in helping us to refine our service.
Best regards,
The Opinew Team
La APP es una gran opción para las reseñas La atención que te dan cuando tienes dudas es un 10/10, muy amables y eficientes.
Gracias por tu excelente calificación y por compartir tu experiencia con nosotros. Estamos encantados de saber que nuestra aplicación y nuestro servicio de atención al cliente han sido de tu agrado. Tu satisfacción es nuestra principal prioridad y trabajamos constantemente para ofrecer una experiencia de calidad. ¡Apreciamos mucho tu apoyo y comentarios!
Con cariño,
El equipo de Opinew
App displays the ratings below product titles on both product pages and and any other page where that product listing appears. The module is clean, customizable, and importing is SO EASY. I spent hours looking for an app that could import products from amazon easily and beautifully, and one that didn't cost a fortune. This is that app for sure. Customer service is super responsive and helped me customize the review module even further. HIGHLY recommended!
We're thrilled to hear that you find our app helpful and easy to use! It's fantastic to know that you appreciate our customizable features and are making the most out of the product display options. We're also glad that our customer service impressed you—we aim to provide excellent support to all our customers. Thanks so much for the high recommendation; means a lot to us. Your feedback helps us continue to improve and serve you better.
Best regards,
The Opinew Team
Must have app if you are a long time seller in Amazon and are importing reviews for Amazon. At first is limited to 50 but just contact CS and they'll do the rest. Which by the way are EXTREMELY responsive, professional and efficient.
Plugin doesn't look good, contact them and in minutes issue is fix.
Want more reviews added, contact them and they'll manually upload more from the product.
Highly recommend them.
Thank you for the fantastic review and the full 5-stars. We're thrilled to hear that you consider our app a must-have and have found our customer service responsive, professional, and efficient. We appreciate your kind words!
We noticed that you mentioned some initial issues with the plugin aesthetics, and we're glad to hear that that was promptly resolved. Our team continuously strives to provide a seamless experience and quick solutions to any concerns.
Your high recommendation truly celebrates our efforts and your satisfaction matters to us greatly. Your feedback continues to motivate us to do better.
Best wishes,
The Opinew Team
App was working fine until I tried importing reviews - now it seems unresponsive and will not allow me to delete imported review or import new reviews. I deleted app and re-added to see if that would do the trick, but I came back to the same issue.
Hi - the issue was quickly resolved within a few hours. We were upgrading our app and it was a little unresponsive for a little while. All that for the best of course since the update introduced many new updates, fixes and improvements :)
Amazing customer service and best review app!
I am happy with this software, it helps a ton!!!!!!!!!
Thank you for the kind words!
Excellent Service and super App! Easy import of reviews and many possibilities in widget design! Highly recommended
We're thrilled to hear you found our service excellent and the Opinew app beneficial to your needs! We aim to make our product as user-friendly as possible, so we're glad the review import process and widget design options met your expectations. Your positive feedback encourages us to work even harder to meet the requirements of our users.
Your recommendation means a lot to us! Thanks for taking the time to share your great experience with the Opinew app. Feel free to reach out if you need any further assistance - we're always eager to help.
Best Regards,
The Opinew Team
i'm using the app and all its features.
it is very easy to use.
all the advertised functions works and the dev support is 24/7 as described.
excellent.!
We're thrilled to hear that you're making the most out of our app and its features! It's great to know that you find it easy to use and that our 24/7 developer support has been an excellent help to you. Your feedback is vital for us as we continue striving to provide the best app, service, and support to our users. Thanks a lot for your encouraging words and the 5-star rating!
Best Regards,
The Opinew Team