レビュー (1,647)

総合評価
4.7
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2022年5月3日

It's so much better than the expensive options.
Great app that helped us centralize our reviews and review requests.

The Paw Land
ポーランド
アプリの使用期間:約1時間
Opinewが返信しました 2022年5月4日

Hi,

Thank you for taking the time to share your experience with us and we're glad to hear you were able to centralize all your review management needs!

We will continue to improve Opinew and assist you on your journey to create a strong & trusted business.

Have a wonderful day!
Customer Success Team | Opinew

2018年6月3日

This app is a must have for ALL Shopify store owners. The customer service is absolutely wonderful to work with. They take your inquiries seriously and make sure they walk with you every step of the way to ensure that all requests are made to your standards...and most often times than not, they go above and beyond. If you want to increase your business metrics, then this app should be in your portfolio. Period. Keep up the great work, Opinew!

Joule Sack
アメリカ合衆国
アプリの使用期間:1日
Opinewが返信しました 2023年12月12日

We're overjoyed to hear your positive feedback and thank you for recommending us to all Shopify store owners! It's fantastic to know that our customer service team has been able to provide the support you needed and that our app is helping you improve your business metrics. We're dedicated to continuing our work of exceeding your expectations. Your feedback is highly treasured, as it helps us to strive even more to maintain our high standards. Keep exploring, and growing with Opinew!

With thanks,
The Opinew Team.

編集日:2021年1月10日

They have a great customer support focus, Unfortunately the developer company is to small to handle the support in a professional manner. The product have potential but is not finished to be sold to companies that need more flexibility in the functions. Many answer we got from the support was, we will have that in the next version. A lot of the time when asking for help the answer was, have you read the tutorials, have you watched the movies and so on. That the answer you like when you are installing the app. Update after the owner's response:
First of all, we are not a IT organisation, we are small micro brand selling square watches for men. sonerbysweden.com Secondly, the videos was not the good, many are very short and doesn't show what they suppose, i remember ne that was like 7 seconds that basically showed a picture. That the owner and probably the only guy that works on the app is giving suåort day and night is admirable but doesn't work in the long term. Maybe This app will be good in the future when they get all the functions they say coming in the next release, for now there are much better apps. For example, not being able to send request for reviews to people that have not bought a product is crazy. If you have a influencer or a journalist that you have given a product to, they can't give you review!

SÖNER HERRKLOCKOR
スウェーデン
アプリの使用期間:1日
Opinewが返信しました 2021年1月10日

We did spend almost 4 hours with the customer giving them pointers about the app and responding to their queries.

We've got awesome videos you can watch that explain our features step by step. Help center also has plenty of material to guide you through the app.

And the support team is always there 7 days a week to help with any problems you might have.

My feeling is customer mistook that we offer technical support but not dedicated onboarding.

Customer did mention they work in large IT where they might be used to lengthy demo and onboarding processes required to sell multi million dollar deals, so that's maybe where the confusion comes from.

2020年2月16日

Such an easy app to install and explanations are clear. A great way also to reward customers for their reviews.

GR8BYTES
アイルランド
アプリの使用期間:約24時間
Opinewが返信しました 2023年12月8日

Hi there,

We're thrilled that you found our app easy to install and the instructions clear. At Opinew, we make customer satisfaction and convenience our priority. It's great to see you appreciate the customer rewards for reviews feature.

Your positive feedback is much appreciated. However, we noticed the rating is a tad lower than great. Just in case you may have faced any difficulties that prompted the 4-star rating, we would love to know more. We encourage you to share any issue you might have encountered, as this assists us in continuously improving our service.

Remember, your feedback plays a key role in our improvement efforts.

Best regards,
The Opinew Team

2021年8月28日

Great functional app, great support and easy to set up. Well, what's not to love about it! Thanks Opinew.

OS Meatshop
ベルギー
アプリの使用期間:約1時間
Opinewが返信しました 2023年12月6日

We're thrilled to hear you're loving our Opinew Product Reviews App UGC. Your words absolutely made our day. It's great to know you found our app functional, easy to set up, and our support helpful. We always strive to deliver the best for our users. Please continue to enjoy using our app and don't hesitate to share more feedback anytime. We're always here to assist you. Thanks a lot for your 5-star rating!

Best wishes,
Opinew Team

2022年10月27日

very prompt service, good job, Romana
It's a quite a lot functions, and it takes time to fully understand them.

Lavelo Bikes
中国
アプリの使用期間:約1時間
Opinewが返信しました 2023年12月5日

Thank you for your positive review, Romana! We're thrilled to hear you appreciated our prompt service and the hard work we put into enhancing our App. We understand that our numerous functions can take some time to comprehend fully. That’s why we’re committed to continually improving our user experience to make it as intuitive as possible.

If you ever have questions or need help understanding any of the functions, please feel free to reach out to our support team. They're ready and willing to help make your experience smoother and more efficient. Your feedback is crucial to us and we appreciate the time you took to share your experience.

Best wishes,
The Opinew Team

2020年8月19日

amazing app.

Freestyle Foot Wear
アメリカ合衆国
アプリの使用期間:約1時間
Opinewが返信しました 2023年12月6日

We're glad you find our app amazing! Your positive feedback means a lot to us. Thank you for taking the time to share your experience. Remember, we're here to provide further assistance or features you might need. Looking forward to supporting your user experience as you continue using Opinew.

Best Wishes,
Opinew Team

2020年11月19日

Very fast customer support, helped me to delete the code from another APP and get the rating widget ready for my website UI.
I just hope we can have more imports in the basic plan.

Onebttl
中華人民共和国香港特別行政区
アプリの使用期間:約1時間
Opinewが返信しました 2023年12月6日

Thank you so much for the 5-star review! We're thrilled to hear that our customer support could assist in setting up the rating widget on your website UI. Your feedback regarding the number of imports in the basic plan is noted. As we continuously aim to improve our services based on our user's valuable feedback, your suggestion will certainly be taken into consideration. Thanks again for taking the time to let us know how we're doing.

Best Regards,
The Opinew Team

2019年9月8日

i'm using the app and all its features.
it is very easy to use.
all the advertised functions works and the dev support is 24/7 as described.
excellent.!

BazzBuy
イスラエル
アプリの使用期間:1日
Opinewが返信しました 2023年12月8日

We're thrilled to hear that you're making the most out of our app and its features! It's great to know that you find it easy to use and that our 24/7 developer support has been an excellent help to you. Your feedback is vital for us as we continue striving to provide the best app, service, and support to our users. Thanks a lot for your encouraging words and the 5-star rating!

Best Regards,
The Opinew Team

2022年10月29日

Great Service! The theme concierge team responds in minutes and has never failed to solve any issue. Our reviews were placed on our store in minutes and look extremely appealing.

Vallerta
アメリカ合衆国
アプリの使用期間:約1時間
Opinewが返信しました 2023年12月5日

Thank you so much for your 5-star review! We're thrilled to hear that our service and theme concierge team have met your expectations. It's fantastic that you found our response times and problem-solving skills helpful. Also, we're glad that the reviews were quickly added to your store and are visually appealing. Your kind words definitely encourage us to keep doing what we're doing! We appreciate your time in sharing your experience, and it will be instrumental in helping others make informed decisions about our app. Thank you for choosing Opinew.

- The Opinew Team