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Fantastic customer support !!
Very Quick to answer. And they perfectly solve my issue about report import.
thank you !!
We're thrilled to hear that you found our customer support fantastic and quick! Your positive feedback means a lot to us. We are always ready to assist our customers, and we're glad we could help you resolve your issue regarding the report import. We truly appreciate you taking the time to share your experience with us. Thank you!
Best Regards,
The Opinew Team
This was a good some might even say great app that can help you import all the reviews you may need in your store
Hello,
We appreciate your kind words and high rating for our Opinew Product Reviews App UGC! We're glad to hear that the app is serving you well in importing reviews for your store. We strive to provide a highly beneficial and effective service for our users.
However, we noticed that you did not give us a full 5-star rating. There might be something, no matter how small, that did not meet your expectations and we truly care about it. If there's anything specific you'd like to discuss, please share your experience with our support team through our normal channel. We are eager to listen and improve.
Your feedback plays a significant role in our continuous effort to elevate the user experience.
Best,
The Opinew Team
It's so much better than the expensive options.
Great app that helped us centralize our reviews and review requests.
Hi,
Thank you for taking the time to share your experience with us and we're glad to hear you were able to centralize all your review management needs!
We will continue to improve Opinew and assist you on your journey to create a strong & trusted business.
Have a wonderful day!
Customer Success Team | Opinew
They have a great customer support focus, Unfortunately the developer company is to small to handle the support in a professional manner. The product have potential but is not finished to be sold to companies that need more flexibility in the functions. Many answer we got from the support was, we will have that in the next version. A lot of the time when asking for help the answer was, have you read the tutorials, have you watched the movies and so on. That the answer you like when you are installing the app. Update after the owner's response:
First of all, we are not a IT organisation, we are small micro brand selling square watches for men. sonerbysweden.com Secondly, the videos was not the good, many are very short and doesn't show what they suppose, i remember ne that was like 7 seconds that basically showed a picture. That the owner and probably the only guy that works on the app is giving suåort day and night is admirable but doesn't work in the long term. Maybe This app will be good in the future when they get all the functions they say coming in the next release, for now there are much better apps. For example, not being able to send request for reviews to people that have not bought a product is crazy. If you have a influencer or a journalist that you have given a product to, they can't give you review!
We did spend almost 4 hours with the customer giving them pointers about the app and responding to their queries.
We've got awesome videos you can watch that explain our features step by step. Help center also has plenty of material to guide you through the app.
And the support team is always there 7 days a week to help with any problems you might have.
My feeling is customer mistook that we offer technical support but not dedicated onboarding.
Customer did mention they work in large IT where they might be used to lengthy demo and onboarding processes required to sell multi million dollar deals, so that's maybe where the confusion comes from.
Such an easy app to install and explanations are clear. A great way also to reward customers for their reviews.
Hi there,
We're thrilled that you found our app easy to install and the instructions clear. At Opinew, we make customer satisfaction and convenience our priority. It's great to see you appreciate the customer rewards for reviews feature.
Your positive feedback is much appreciated. However, we noticed the rating is a tad lower than great. Just in case you may have faced any difficulties that prompted the 4-star rating, we would love to know more. We encourage you to share any issue you might have encountered, as this assists us in continuously improving our service.
Remember, your feedback plays a key role in our improvement efforts.
Best regards,
The Opinew Team
Great functional app, great support and easy to set up. Well, what's not to love about it! Thanks Opinew.
We're thrilled to hear you're loving our Opinew Product Reviews App UGC. Your words absolutely made our day. It's great to know you found our app functional, easy to set up, and our support helpful. We always strive to deliver the best for our users. Please continue to enjoy using our app and don't hesitate to share more feedback anytime. We're always here to assist you. Thanks a lot for your 5-star rating!
Best wishes,
Opinew Team
very prompt service, good job, Romana
It's a quite a lot functions, and it takes time to fully understand them.
Thank you for your positive review, Romana! We're thrilled to hear you appreciated our prompt service and the hard work we put into enhancing our App. We understand that our numerous functions can take some time to comprehend fully. That’s why we’re committed to continually improving our user experience to make it as intuitive as possible.
If you ever have questions or need help understanding any of the functions, please feel free to reach out to our support team. They're ready and willing to help make your experience smoother and more efficient. Your feedback is crucial to us and we appreciate the time you took to share your experience.
Best wishes,
The Opinew Team
I tested this app and it was able to get reviews onto my store but it was a frustrating experience. App just needs time but not ready yet. I did get reply from support but zero help.
Biggest issue is after uninstalling app it left code in my theme that still shows scraps in my store.
Sorry to hear you had issues. Shopify's to blame that they don't let developers remove the code when you hit uninstall.
Solution: Uninstall from within the app. Install it again, then go to Account menu, scroll down and click the uninstall button there. The app will remove the code and uninstall itself.
Also apologies for the quality of support. We did reply within 1 minute of your message and did everything we could at the time to help you. Any technical issues we usually resolve right at that moment but sometimes it takes longer, you run a company you surely must understand that - it was the latter in this case.
Opinew
amazing app.
We're glad you find our app amazing! Your positive feedback means a lot to us. Thank you for taking the time to share your experience. Remember, we're here to provide further assistance or features you might need. Looking forward to supporting your user experience as you continue using Opinew.
Best Wishes,
Opinew Team
Very fast customer support, helped me to delete the code from another APP and get the rating widget ready for my website UI.
I just hope we can have more imports in the basic plan.
Thank you so much for the 5-star review! We're thrilled to hear that our customer support could assist in setting up the rating widget on your website UI. Your feedback regarding the number of imports in the basic plan is noted. As we continuously aim to improve our services based on our user's valuable feedback, your suggestion will certainly be taken into consideration. Thanks again for taking the time to let us know how we're doing.
Best Regards,
The Opinew Team