Recensies (599)
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I really do not like the app. I find it slow and clunky, and lacks customizability, but Ken on the support team was very helpful.
Thank you for your feedback. We appreciate that you took the time to share your experience and we're glad to hear that Ken provided you with helpful support. We apologize for the issues you've faced with the app’s performance and customizability. Your insights are important to us, and we’re continuously working to improve the app. If you have any specific suggestions or concerns, please don’t hesitate to reach out to our support team again. We truly value your input.
Best regards,
The Opinew Team
I have been using the Opinew review app, and I’m honestly disappointed. On the free plan, each product is limited to only 6 reviews, and I couldn’t find any easy option to increase this number. I expected to be able to display more reviews per product, but there seems to be no setting or configuration to adjust it. I hope they improve this limit, because collecting reviews is crucial for building trust in our products.
Thank you for your feedback! We truly appreciate your input on the review limit in the free plan. We understand that having more reviews visible can significantly impact trust in your products, and we’re sorry for any frustration this has caused you. Your concerns are important to us, and we encourage you to connect with our support team for more information about our plans and potential solutions. We’re here to help!
Best regards,
The Opinew Team
The support staff was good
Thank you for your positive review! We're thrilled to hear that you had a good experience with our support staff. Your feedback is important to us, and we appreciate you taking the time to share it. If you have any more thoughts or need assistance in the future, feel free to reach out.
Best regards,
The Opinew Team
Third class service. I had this app integrated on my website for 1 year; after an year they said my free trail is expired, which was never mentioned before as I always had the free version on. On top of that; they removed the reviews I received during the time; and the widget. Tried getting in touch with the support team multiple times; and they dont seem to be able to fix it; nor even identify the issue. ISSUE: You guys removed my reviews. Simple
Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is:
We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.
Used this app for years, and then it stopped being able to tell when my orders were shipped, so I couldn't accurately send review requests. (which also were not able to automatically send, so I would have had to manually send them) Reached out numerous times over several weeks and was told it was being "looked in to" but there was never any update on their end. Uninstalled and moved to another app.
This app used to be decent... Then this past February I realized none of my reviews were syncing. Nothing worked, got nothing but errors. Reached out to support, went back and forth for weeks waiting for an update, finally they say it's Amazon restricting imports. I believe them, the other apps are dealing with it too. But those apps are $25/month, I WAS PAYING $500 for their top plan!!! And who knows how long my reviews weren't syncing for. Nothing was working except my $500/month payment to them. SAVE YOUR MONEY. Get one of the other apps for $25/month that do the SAME THING MAYBE EVEN MORE.
Thank you so much for your heartfelt feedback and the fantastic 5-star review! We're thrilled to know our team was able to assist you swiftly and resolve your minor theme issue in record time. And we're glad you found the switch to Opinew beneficial for your Amazon business.
Your words of encouragement mean the world to us, and stories like yours fuel our commitment to ensure top-notch service to all who use Opinew. Thank you for acknowledging our efforts, this truly means a lot.
We understand fast and efficient service is highly valued, and we are dedicated to continue this going forward. If you need any further assistance, don't hesitate to reach out to our support team again. Your feedback helps us to continue improving our app and customer service so please keep the comments coming.
Thanks again, from all of us at Opinew.
Can not import reviews anymore. You have to message them and they will import the reviews manually and we have been waiting for 5 months now. The reviews widget is also not working and pulling reviews from 2020 even after the issue was reported to their customer service team. We had to remove the widget. The app is very glitchy.
We're truly sorry to hear about the difficulties you’ve encountered with our app. It’s concerning to learn that your import requests have not been resolved after such a long wait, and that you're experiencing ongoing issues with the reviews widget. We understand how frustrating this can be and appreciate you sharing your experience.
Please know that we take your feedback seriously, and we encourage you to reach out to our support team for further assistance with these issues. If you've had trouble connecting with them previously, we assure you that our team will be in touch soon to help resolve these matters.
Thank you for your patience and for bringing this to our attention. Your feedback is important to us as we strive to improve our service.
Best regards,
The Opinew Team
We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year.
Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable.
What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored.
For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.
Opinew is a great app. I had a great on-boarding call with Paul. He was very informative and was able to tell me straight away which features I should be implementing. This app is a great asset to any Shopify store.
