Opinew Product Reviews App UGC

We're thrilled to hear that our app is helping you boost your sales! Your love for the app means a lot to us. We understand your wish for it to be completely free, and while we offer our services at the most competitive prices, we do our best to ensure our features are worth it. It's always inspiring for us to learn how our app adds value for our users like you. Your feedback is pivotal in helping us maintain the quality and effectiveness of our service. Thanks again for your kind words.

Best Wishes,
The Opinew Team

We're thrilled to hear that you're enjoying Opinew, and that our fast and efficient support stands out for you. The ability to import reviews from Amazon is indeed a unique feature that we're proud of! Thank you for sharing your positive experience. We value your feedback and we're here to support you whenever you need. Thanks again for choosing and recommending Opinew!

Best,
The Opinew Team

Thank you for your wonderful feedback! We're thrilled to hear that you've been finding the Opinew Product Reviews App beneficial and clean looking in style, as well as appreciating the import feature from Amazon. We truly value your support and insights since they're integral to our ongoing advancements. If there's anything more you'd like to share or need help with, don't hesitate to let us know.

Best wishes,
The Opinew Team

Hello, thank you for your insightful review and 4-star rating. We're pleased to read that you appreciate our customer service and found our interface easy to use. We understand that our review widget design and its customization options didn't quite meet your expectations. We appreciate your feedback and will definitely consider these comments as we continuously strive to improve our service. We take our user's feedback very seriously, as it allows us to enhance our user experience. Please don't hesitate to reach out if you have any other suggestions.

Best regards,
The Opinew Team

Hi there,

We appreciate your honest rating and great to hear that Opinew is serving you well. We are always striving to improve our app and your feedback helps us immensely.

We take your comment about the functionality of our app very seriously. We can see that there is room for improvement in how reviews are imported. Rest assured, our support team will examine this suggestion carefully and work on implementing timely enhancements.

We value your thoughts and look forward to further serving your needs. Please feel free to reach out to our support team if you have any other suggestions or concerns.

Best regards,
The Opinew Team

Hi there,

We're thrilled to hear that you're finding our customer support helpful and the Opinew Product Reviews App to be perfect. Encouragements like yours keep us motivated to deliver excellent service.

Thank you for taking the time to share this positive rating! Your feedback fuels our commitment to making our app even better for all users.

Best regards,
The Opinew Team

Hi - sorry about this. Use this method to remove the code automatically: https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

This is actually a problem with Shopify. They don't let us remove the code when you click uninstall in the app menu. You need to click the uninstall from inside the actual app and it will all be gone :)

Hello, thank you so much for your fantastic review! We're absolutely thrilled to hear that you've had a user-friendly experience with our app and that our support team was able to lend a hand. We strive to make Opinew as user-friendly as possible, especially for those who are new to Shopify, so it's fantastic to hear we're on the right track! Please don't hesitate to reach out if you have any more questions or need further assistance. We truly appreciate your feedback and your kind words have motivated us to keep improving our services. Thank you again from the Opinew team!

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

We appreciate your stellar 5-star review! We're thrilled to hear that the installation process was a breeze and that our fast syncing feature is working well for your wide range of products. We always aim to provide great value for the price, and your confirmation assures us that we're on the right track. Your feedback plays a significant role in our ongoing effort to serve our users better. Thanks again!

Best,
The Opinew Team