Recensies (1.639)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
21 september 2020

Good App, but it doesn't let you choose specific reviews to import into your store. It does the job, but I think it could definitely be better.

Tricks and Frights
Canada
6 dagen gebruiken de app
Opinew heeft geantwoord 6 december 2023

Hi there,

We appreciate your honest rating and great to hear that Opinew is serving you well. We are always striving to improve our app and your feedback helps us immensely.

We take your comment about the functionality of our app very seriously. We can see that there is room for improvement in how reviews are imported. Rest assured, our support team will examine this suggestion carefully and work on implementing timely enhancements.

We value your thoughts and look forward to further serving your needs. Please feel free to reach out to our support team if you have any other suggestions or concerns.

Best regards,
The Opinew Team

9 oktober 2018

Customer support is excellent.
They are quick and help you with everything.
Application is perfect

Buyandsmile
Turkije
Ongeveer 5 uur gebruiken de app
Opinew heeft geantwoord 12 december 2023

Hi there,

We're thrilled to hear that you're finding our customer support helpful and the Opinew Product Reviews App to be perfect. Encouragements like yours keep us motivated to deliver excellent service.

Thank you for taking the time to share this positive rating! Your feedback fuels our commitment to making our app even better for all users.

Best regards,
The Opinew Team

24 oktober 2020

Don't bother with this app, review sometimes don't add. And when you try and delete the app, it doesn't fully remove itself! You've been warned!!!!!!!!

Exclusive-Gadgets.co.uk
Verenigd Koninkrijk
6 dagen gebruiken de app
Opinew heeft geantwoord 24 oktober 2020

Hi - sorry about this. Use this method to remove the code automatically: https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

This is actually a problem with Shopify. They don't let us remove the code when you click uninstall in the app menu. You need to click the uninstall from inside the actual app and it will all be gone :)

24 januari 2023

It is very user-friendly, and also chat support is great especially for someone who is not familiar with shopify. The Opinew staff was very helpful in helping me.

IB2U Store
Verenigd Koninkrijk
Ongeveer 5 uur gebruiken de app
Opinew heeft geantwoord 5 december 2023

Hello, thank you so much for your fantastic review! We're absolutely thrilled to hear that you've had a user-friendly experience with our app and that our support team was able to lend a hand. We strive to make Opinew as user-friendly as possible, especially for those who are new to Shopify, so it's fantastic to hear we're on the right track! Please don't hesitate to reach out if you have any more questions or need further assistance. We truly appreciate your feedback and your kind words have motivated us to keep improving our services. Thank you again from the Opinew team!

Bewerkt 23 mei 2023

The support is good. But, the app will ruin your store. The app will block your sales. After you uninstalled it. It will leave your store a code that has 0 star reviews.

Swan Auto
Verenigde Staten
5 dagen gebruiken de app
Opinew heeft geantwoord 10 juni 2023

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

25 november 2019

Super easy install.. Really fast sync on a full 50k products too! Well worth the price they charge.

HealthPharm Online Superstore
Verenigd Koninkrijk
Ongeveer 5 uur gebruiken de app
Opinew heeft geantwoord 8 december 2023

We appreciate your stellar 5-star review! We're thrilled to hear that the installation process was a breeze and that our fast syncing feature is working well for your wide range of products. We always aim to provide great value for the price, and your confirmation assures us that we're on the right track. Your feedback plays a significant role in our ongoing effort to serve our users better. Thanks again!

Best,
The Opinew Team

28 mei 2020

Wonderful app and excellent customer service. This is a must-have tool for any business owner, especially that of e-commerce. I found the technology very comprehensive and helpful for our business needs. This came recommended by Shopify. I highly recommend this app and happy it's services.

Woolly Mammoth Woolen Company
Verenigde Staten
Ongeveer 4 uur gebruiken de app
Opinew heeft geantwoord 8 december 2023

We appreciate your wonderful feedback! It's great to hear that you find our app comprehensive and helpful for your e-commerce business. Thank you for recommending Opinew to others and for taking the time to share your experience with the Shopify community. Your endorsement means a lot to us. Your satisfaction is our top priority, and we are committed to providing excellent service to valuable customers like you.

Remember, we are here to assist you anytime.

Thanks again from the Opinew team.

3 november 2022

The chat with Daniel was easy and painless. He was able to setup the Opinew app in no time and even did some quick customization for me. Highly recommend.

Awesome Swing Sets
Verenigde Staten
Ongeveer 4 uur gebruiken de app
Opinew heeft geantwoord 5 december 2023

Hello,

We're thrilled to hear that you had a great experience with Daniel. Our team at Opinew always strives to offer effortless assistance and it’s great to know we accomplished that. We're also glad to learn that the setup and customization process of the Opinew app met your expectations.

Your high recommendation is greatly appreciated and it encourages us to keep doing the great work. Remember, we're here to help whenever you need us. Thanks for choosing Opinew!

Best wishes,
The Opinew Team

19 april 2023

facile a utiliser , chat 24/7 je recommande pour lancer un shop et possibilite d'utiliser le plan gratuit

Le Peigne Parfait
Zwitserland
Ongeveer 4 uur gebruiken de app
Opinew heeft geantwoord 5 december 2023

Merci beaucoup pour votre avis positif et votre recommandation! Nous sommes ravis d'entendre que vous trouvez notre application facile à utiliser et que vous appréciez notre support par chat 24/7. Nous travaillons toujours pour rendre notre application utilisateur efficace et c'est toujours formidable de savoir que ça marche pour nos utilisateurs.

Notre objectif principal est de fournir une excellente expérience utilisateur, donc si vous avez des suggestions pour nous aider à nous améliorer davantage, n'hésitez pas à les partager. Vos commentaires sont très importants pour nous.

Merci encore pour votre soutien. Nous sommes là pour vous aider à chaque étape.

Cordialement,
L'équipe Opinew

14 november 2022

Best App ever and excellent Service !!! helped me with adjusting my Website in 10minutes !i really recommand for all

TOPG GRINDER
Duitsland
Ongeveer 4 uur gebruiken de app
Opinew heeft geantwoord 5 december 2023

Hello!

We're so delighted to hear that you're happy with our service and found our app helpful in adjusting your website. Your positive comments and the five-star review are so appreciated! We're here for you anytime you need our help.

Thank you for taking the time to share your feedback and the recommendation. Our goal is to provide the best product and service and hearing it from our customers means the world to us.

Best wishes,
The Opinew Team