Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 86% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 10% recensies zijn 1 sterren
22 juli 2022

Using AI to enhance all the product images in website, Excellent piece of work. Highly recommend. Customer support is very good.

Littlewands
Verenigd Koninkrijk
3 maanden gebruiken de app
28 juni 2022

Fast, no real difference between then compressed images and originals. Reccomended!
Thanks, and good luck!

Ehrl Fine Art & Antiques
Duitsland
Ongeveer een maand gebruiken de app
Photobear heeft geantwoord 28 juni 2022

Thanks for your kind words. To those reading the review, just a clarification that there's no difference you can SEE in the photos is a good thing. They look the same, but they load way faster.

We got them about 30% smaller and they look just as great, which is what we're aiming for here.

13 juni 2022

I really struggled with my photos, as I imported them from other apps. The resolution and the quality of the photos were way worse as that from the original supplier. I got a really good customer support and fast replies. The services are great and I invite you to install this app, it's worth it!

ElClass
Duitsland
27 dagen gebruiken de app
8 september 2022

Works very well. The founder even helped in suggesting few tips to improve the site load time. Amazing work.

Soul Dreams
India
14 dagen gebruiken de app
Photobear heeft geantwoord 16 september 2022

Thanks a lot! Improving landing page load time is mission critical for e-commerce. Glad our image size optimization was able to love the needle a little bit on your speed scores!

28 juni 2022

Increíble atencíon al cliente, me ayudaron de forma eficaz y ráida, y me redujeron todo el catálogo de fotos en un momento, mejorando mi velocidad.
Gracias!

botasonline
Spanje
12 dagen gebruiken de app
14 februari 2023

Photobear is a fantastic Shopify app that aims to solve two critical problems for online store owners - slow image load times and poorly written product descriptions. The app utilizes the power of AI to optimize images and write SEO-friendly descriptions, ultimately enhancing the user experience and increasing search engine visibility.

One of the most significant advantages of Photobear is its ability to speed up image load times. This feature is incredibly crucial for any online store since a slow-loading website can lead to a higher bounce rate and ultimately negatively impact sales. With Photobear, images are compressed and optimized automatically, which ensures that the website loads quickly and efficiently.

In addition to this, Photobear's AI-powered product description writer is an excellent feature for any online store that wants to improve its search engine ranking. The app's natural language processing algorithm analyzes product information and generates unique and SEO-optimized product descriptions in seconds, saving store owners a significant amount of time and effort.

Overall, Photobear is a must-have app for any Shopify store owner who wants to enhance the user experience, increase search engine visibility, and drive sales. The app is easy to use, requires minimal setup, and is reasonably priced. With its AI-powered image optimization and product description writer, Photobear is a valuable tool for online store owners looking to improve their website's performance.

Selo Olive Oil
Verenigde Staten
12 dagen gebruiken de app
Photobear heeft geantwoord 14 februari 2023

Wow, what a glowing review! Thanks a ton for taking the time to write this! I'm very glad to see you see the value we're bringing to Shopify merchants. Keep rocking!

18 februari 2023

Awesome app. Does what it says it will and very well. The founder, Uri, even helped me try to get my site running faster. Would highly recommend!

Woodwell Supplements
Verenigde Staten
6 dagen gebruiken de app
Photobear heeft geantwoord 18 februari 2023

Many thanks for your lovely review! Glad we were able to speed up your page speed through our image optimization!

Bewerkt 5 april 2023

UPDATE 2:
I'm disappointed with the app's lack of responsiveness. While it does a good job of optimizing pictures, it fails to enhance new low-resolution pictures, and my attempts to get clarification via email have been unsuccessful. Additionally, the manual enhancing option generates a .bin file instead of an image file when used on mobile.

It's frustrating that leaving a negative review seems to be the only way to get the help I need. I hope the app's support team improves their communication and responsiveness so users can get the support they need without resorting to leaving reviews.

UPDATE:
After my review and the few hiccups described in it, Uri was quick to react and worked tirelessly over the weekend to fix the issue. I appreciate his efforts and waited an extra three days before posting this update to ensure the problem is solved, which appears to be the case. Therefore, I am happy and giving an extra star for the service and the fact that the app is now working.

However, I still do not give 5 stars as I believe an intermediate plan charged $20-30 for 5,000/7,000 photos would be more appropriate. The current jump from a 'FREE plan' to a '$50 plan' when you have a medium website is quite steep and may deter some potential users.

Uri also promised to look into providing more transparency when a process is running, which is a good step forward, considering my previous suggestions were simply ignored until today. I still would have appreciated a proper explanation for the crashes (corrupted images, files too big, etc.) ;)

Overall, the app is effective, and I really appreciate the monitoring feature, which reduces work. The app is also unusual in that it can increase resolution AND reduce file size without using two different apps (= no conflicts). I would like to give a special mention to the fact that it is really doing a great job at reducing the size!"
----------------------

The support experience was also very average. There wasn't much communication, and most of the time, I received an automatic message saying that optimisation was done. The director, Uri, claimed to be available for support in his welcome email and even urged me to "try him," but when the app got stuck at the first use, I never received a response after reaching out. I had to contact support and include him in cc. Not a good start but it's representative of the overall experience.

While the app is decent, it isn't outstanding, especially given its price. When the app doesn't work, it can be frustrating as it randomly stops and restarts working, leaving you with no idea of what's happening. At times, I even suspected that the app wasn't using real AI but instead people manually optimising files.

In conclusion, I'll likely switch to another app as soon as I have time to explore other options unless this app improves visibility on the process. I'm unsure if this will happen since I never received a response to my email suggesting ideas like having a log or progress bar.

Eyefood Factory Australia
Australië
Ongeveer 2 maanden gebruiken de app
Photobear heeft geantwoord 8 maart 2023

--- UPDATE ---

Glad you saw my commitment to make things right and updating the review accordingly. Still holding out hope that we'll outperform enough to earn the last 5th star, anything else is always a disappointment for me.

Thanks for being fair minded and working with me to resolve the issues we've encountered.

Cheers,
Uri
--- END UPDATE ---

Hi!

First I want to thank you for being at least even handed in your review. Many people jump to 1 start at the slightest annoyance, and I appreciate that you actually wanted to be fair here.

I tried to find what email you sent that I didn't respond to, and I wasn't able to find that's associated with EyfoodFactory. I'd love to dig into it and see how I missed you!

Our app did indeed have an outage where results weren't being produced, but that issue has been fixed. Results are being generated automatically by AI. It's infeasible to optimize thousands of photos with humans in the loop, and certainly not give an immediate landing page experience that previews the optimization just as soon as you install the app.

I recognize that you're being very even handed and honest in your review. I still don't know how we dropped the ball on an email you sent to us - but if I can still fix this, please reach out at uri@photobear.io and I'll make it right.

15 juni 2022

Tried the app to reduce the size of my photos, and it did 700 in a matter of minutes. Very impressed and look forward to using it again to help progress my business.

Domms Sabers
Verenigd Koninkrijk
1 dag gebruiken de app
22 januari 2023

I tried the app and it is useless! regret installing it!

image sizes remain the same even after the app says that sizes are now optimized and website will load faster.

I wrote directly to the owner (URI) who promises that he will reply in less than one hour but I didn't hear back from him

Brandat Outlet
Verenigde Arabische Emiraten
13 dagen gebruiken de app
Photobear heeft geantwoord 22 januari 2023

UPDATE: I tried reaching out to the reviewer repeatedly to figure out what went wrong, and not getting any response. If you're reading this, I encourage you to read all the other reviews - this is literally the only 1 star review here, and I'm still holding out hope that the reviewer will answer my emails and give me a chance to convert this to a 5 star review as well eventually...

Brandat - I'm still available any time at uri@photobear.io

-- Original reply ---

Hi Brandat!

You're our first review that's not a 5 star review, and I'm sure if you talk to us we'll get you to turn this one around too - this has to be some sort of mistake or miscommunication.

First: I'm afraid I don't see any email that was sent to us from your store's email - let's connect as a first priority:

1. My personal email: uri@photobear.io
2. You can book a Zoom call with me: https://calendly.com/photobear/intro-call

Happy to follow up with a head to head comparison of all the images on your store and see why you believe their sizes haven't changed.

I can access copies of your original photos and our result photos and we'll go over them together and see that they have changed. If for any reason the updates failed to reflect on to your store I'll gladly fix it immediately.

Again, I'll do anything to resolve this - whether there's a technical outage, or some issue in the way you check for image sizes that led you the wrong conclusion here.

Best!
Uri,
Founder - Photobear