Pickupp: On‑Demand Delivery , 8 avaliações

Avaliação geral
4
Pontuação por nível de classificação
  • 38% das classificações são de 5 estrelas
    3
  • 50% das classificações são de 4 estrelas
    4
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 13% das classificações são de 1 estrelas
    1
15 de novembro de 2020

This company's service is unreliable. the courier service does not come on time and will not pick up their phones to answer. And when you cancel the the order for pick up they charge you 50% fee when no service was rendered. The customer service is bad as well, do not reply and have to wait online for very long time to get a response and they do not bother to have a service recovery, they will just copy and paste their standard replies online. Very bad experience with them. This review is written for Singapore service only not for any other region.

Otah Otah
Singapura
About 2 months usando a aplicação
Questão respondida por Pickupp 22 de novembro de 2020

Dear Otah Otah, we're so sorry to hear about your negative experience about our courier service. Your feedback is really important to us and we would like to look into this further to see how we can improve and address it. Would you be able to drop us an email at sg@pickupp.io with your account details and experience?

Also, to clarify, we only cancel the order for pick up when a delivery agent has been matched to your order and is on their way to pick it up. Otherwise, it would be a full refund.

Once again, we would look forward to hearing from you. Thank you.

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