Avaliações (18)
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The app is unable to match the image name to our SKU's. Tech support unable to solve the problem. I'll revise this review if tech support returns with a resolution.
Dear Customer,
Thank you for sharing your review. We sincerely apologize for the inconvenience caused by the issue with our plugin.
We’re glad to inform you that the issue with matching image names to your SKUs has now been resolved. Please check if everything is working as expected on your end, and let us know if there’s anything else we can assist you with.
Best regards.
The app is not working for one week, and the support team is not very helpful.
Hi there,
We’re sorry to hear about your recent experience with our app and understand how frustrating it must have been. Unfortunately, our support team was unavailable over the weekend, which affected our ability to assist you sooner.
You mentioned that the app hasn’t been working for a week, though we noticed that your first request came in on Friday. Have you had a chance to clear your browser cache and cookies? This is a common solution that often resolves issues like the one you're experiencing.
Our support team has sent you detailed instructions via email to help resolve the issue. Please reply to that email if you need further assistance. We’re committed to getting this resolved as quickly as possible and look forward to hearing from you soon.
Best regards,
Pics.io Support Team
I have been using this app to upload photos for my store. It works well if sku and filename are the same. Specially I would like to mention the work with product variants, this option helped a lot. The app itself is really free, but you must have a subscription to Pics.io, it's $50/month. Keep this in mind.
I used Pics to upload images for my Shopify store. It works great if the SKU and file name match. It's also super handy for managing product variants. There are tons of options for tagging, editing, and integrating with my Shopify store. Live support is always available and super helpful in finding workarounds for tricky tasks.
We used this plugin to migrate our images to the store. Since we had a lot of them, we needed to upload them in bulk with article matching. This was an impossible task manually. It is not obvious that you need to subscribe to their DAM system. But the tool is handy for what it costs.
A special joy that we uploaded everything from our Google Drive.
We use Pics.io to store all of our assets, and this plugin to upload product photos to the store. Uploading is very convenient due to the matching of product photos by SKU. And that includes working for product variants.
I am using a plugin to upload photos to my store. I make sure the SKU and file name match. This allows me to quickly upload photos to products, including product variations. The plugin itself is free, but requires a subscription to Pics.io, which costs $50/month. On the nice pluses, the support is very responsive and fast.
This is anything but free. The fact that they want a monthly subscription to upload bulk images is bonkers. I'd pay a one time fee of $50 but these greedy developers want that once a month.. beat it.
Amazing customer support, fast replies, in-depth tool with a lot of options. The guys behind the customer service do think in solutions and not problems. Definetly would recommend for use, no-brainer with a large products base.
Hello,
Thanks for the awesome shout-out! We’re super glad you loved the support and found our tool handy.
Even though it's been a while since you left this review, we just wanted to drop in and say a big thank you. Good news – our plugin has gotten even better! It now supports matching images with product variants, making your life a whole lot easier.
If you've got more feedback or need a hand with anything, just let us know. We're here for you.
Best regards,
Pics.io Support Team
Useless - This starts are $50 Per month. They claim it is free on the app store page, but no element of this is free whatsoever. Not only is $50 a month just ridiculous, it is clearly done to avoid paying any fees via the shopify app store. This app did nothing but waste my valuable time installing and making an account and confirming the account blah blah just to be met with a "choose your subscription" page. Useless, Do not bother installing.
Dear Customer,
Thanks for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you may have experienced. Let us address your concerns point by point so that others don't get confused:
- Free Access: The app is indeed free for our main app's clients as it serves as an add-on to Pics.io DAM. There is a free trial version available and designed to help non-Pics.io users determine if our app meets their specific business needs and use cases. After the trial, non-Pics.io users can choose to subscribe to one of our plans to continue enjoying the app's full range of features.
- Pricing Structure: We want to clarify that the $50 per month is not intended to circumvent any Shopify app store fees. The reason behind the separate app and pricing is due to Pics.io being primarily a comprehensive digital asset management software. The Shopify app is an extension of our main product, developed and introduced based on the specific requests and needs of our customers.
- Account Setup and Subscription Selection: We regret to hear that your initial experience with our app did not meet your expectations and seemed to consume your valuable time. It seems that there might have been a misunderstanding regarding the process of requesting a free trial during the sign-up. We would like to rectify this and offer you the assistance you need to get started. If you're willing, please provide us with your email address so we can guide you through setting up your free trial or contact us via chat support.
Please feel free to reach out to us directly if you have any more questions or need further assistance.
Warm regards.